IT Administrator
AL-RASHIDIYA FOR INVESTMENT AND REAL ESTATE
Total years of experience :16 years, 10 Months
Providing friendly, well-mannered, and high-quality support for desktop hardware, software, network, installation and application to users.
Evaluating problems, offering solutions to issues and providing support.
Troubleshoot and resolve desktop support issues.
Maintain the up to date operating procedures inside the IT department.
Performed off hour help desk support.
Prepare the Cisco lab with cabling, topologies.
Basic Configurations of CISCO routers and switches.
Configuration of router, routing protocols, NAT, ACL.
Static/Dynamic routing, EIGRP, RIP, OSPF.
IP addressing in switching
Configure, verify and troubleshoot a switch with Vlans and inter switch communications.
Describe how VLANS create logically separate network and need for routing between them.
Familiar with the setup and basic configuration of Cisco layer 2 and layer 3.
Configure and install new systems and router switches firewalls.
Giving training to clients when required.
Maintain and administrating the Cisco lab.
Virtual Machines / Servers
Build / manage multiple VMs
Windows Server
Installation / Configuration
Managing Server Roles
Managing Server Shares
Windows 7, 8, 10
Installation / Configuration
Joining Workstation to Domain
Building Windows Domains / Domain Controllers
Active Directory Users & Computers
Creating & Managing User / Computer Accounts
Managing Account Memberships
Resetting Passwords
Managing AD OU Structure
Group Policy Management
Creating / Managing GPOs
Deploy Software / Files VIA GPO
GPO Troubleshooting (Group Policy Object)
Hard working & devoted to tasks.
Team player with excellent interpersonal skills.
Knowledge & use of technology.
Strong analytical & problem solving skills.
IT Administrator,
Networking Task:
Windows 2003/20012 server system administration.
Installation/configuration of network client. Client using different windows based
OS.
Providing well assistance for all computer users.
Additional task:
Installation, troubleshooting and repair of computer and computer devices. (All
computers are IBM or compatible clones).
Controlled more than 35 computers with NT Network system Works involved
installation, configuration and trouble shooting of NT Server and workstations.
Networking & Hardware
Analyze what the customer says they want and need then tailor it to what Customer
service offers.
Troubleshoot products and services to best fit their needs and expectations.
Receive customer calls of requests for products and services.
Maintaining the customer service area.
Providing an efficient and welcoming reception and Answering telephone and inperson
queries.
Maintain a high level of professionalism at all times.
Directly handles customers’ complaints or concerns and solves problems.
Performing other duties as assigned.
Prepare action plans and schedules to identify specific targets and to project the
number of contacts to be made.
Prepare presentations, proposals and sales contracts.
Develop and maintain sales materials and current product knowledge.
Prepare paperwork to activate and maintain contract services.
Prepare a variety of status reports, including activity, closings, follow-up, and
adherence to goals.
Communicate new product and service opportunities, special developments,
information, or feedback gathered through field activity to appropriate company
staff.
Participate in marketing events such as seminars, trade shows, and telemarketing
events.
Performing other duties as assigned.
Controlled more than 106 computers with NT Network system Works involved
installation, configuration and trouble shooting of NT Server and workstations.
