Data Solutions Manager | Data Architect
KnowledgeNet
مجموع سنوات الخبرة :17 years, 4 أشهر
o Responsibility
o Build & train data team
o Consulate and solve challenging technical issues.
o Evaluation platforms to find the most suitable one for each product.
o Provide the architecture and design of the data products.
o Use the IBM/ Informatica /Microsoft data tools to build data quality product
o Leading/managing data team overseas
o Planning / controlling the data products development activities.
o Managing implementations and provide the solutions for the clients problems
o Achievements
o DNX Platform I am data architect, designer and the development leader of the DNX platform, it is a product that specialized on detect, clean (manual/automatic quality issues) and standardize data for any domain at any sector, this product includes a lot of different data concepts and technologies.
First rule book is implemented for banking sector
Implement the KYC (Know your Customer) work flow over the DNX platform for The National Commercial Bank, KSA
DNX check the customer master data against the Banking rule book, detecting the issues and provide a manual /semi-automatic and automatic cleansing approaches for the reviewer user and helping the supervisors to achieve their target of insure that the customer data are clean and meeting the customer documents which will increase their data cleansing KPIs to by 90%+ accuracy
o SIAR Platform : I make the data model, the basic dynamic storage & forms ideas and participate in the architecture of dynamic work force application, built & manage tasks and workflows from configuration
SIAR is tasks flow management that built on the top of the dynamic application
Frist application will be with SBM (KSA) to provide tasks flow management portal for governmental requests.
o Responsibility
o We are the mission critical team (doing tasks with tight deadline)
o Design and manage the transformation of the data platform from Microsoft to IBM
o Make design and architecture for new data solution
o Working with Hadoop platform (enhance the current solutions and implement new one)
o Supervise the business analytic team on their responsibility of building Cognos reports and Cubes.
o Achievements
o TEdata SuperAgent using Hadoop Big data platform (target: to save 40% of the direct cost of the call center & increase the customer satisfaction) reach 30% of target after 2 months of go live
o Enhance complex SQL queries performance (ex. decrease complex query to max finish in 1 min instead of AVG time 20 min)
o Design Netezza Data warehouse (use data volute to design the data warehouse on Netwzza)
o Supervision activities
o Communicate with the business users to identify needs.
o Evaluate solutions.
o Consulate, leads, support and follow up my team.
o Provide BI training sessions to the business users.
o Consulate and solve challenging technical issues.
o Plan and controlling the BI team activities.
o Handle with project managers estimations and tasks delivery.
o Research and applying new technology for BI enhancement and increase the provided values for the company
o Achievements
o TEdata Customer 360° near real-time DWH using Hadoop Big data platform & asp.net MVC which minimize the call center call duration as it display all the customer info within millisecond
o TEData On PowerView (Design and implement)
o TEdata Loyalty system(4U) that reword the customer of TEdata with points the customer redeem these point with gifts according to business roles, gifts delivered with partners whom access the system to fulfill the customer requests.
o CPE inventory II system which contains new modules to handle new business requirements.
o Cubes to cover different TEdata business areas using the Microsoft SQL server 2008 BI tools.
o Build TEdata Data Warehouse.
o TEdata BI-dashboard using SharePoint 2010/2013 BI center.
o Reports using SSRS.
o Application (TEdata on virtual earth) to report data on geographical way using virtual earth Sdk.
o Implement scripts to make TEdata customer clustering and profiling based on data using Tsql, matlap, SSIS.
• Design and implement
o "Improve" application version 3 which used by the Quality assurance team to evaluate the call center agents recorded calls according to the points they determine before.
o CPE inventory system that mange the customer and the hardware relationship, application used be all TEdata branches.
• Develop cubes using the Microsoft SQL server 2005 BI tools.
• Design and implement "Improve" application version 2 which used by the Quality assurance team to evaluate the call center agents recorded calls according to the points they determine before. Using C# asp.net 2005 and SQL server 2005
• Develop "CCF" Customer care application which aggregates the information Call center agents need, automates the tasks and processes for faster resolution of customer requests.Using the Microsoft customer care framework.
Technology Company
Working as software developer design and implement content management applications
\[web / Desktop\] using C#, Asp.net and database Sql server 2000
Self-projects
• MEK-CMS Design and implement ecommerce System, it contains the following: Content management: multi languages, products catalog (including discounts, offers), News, voting
E-payment: payment over the internet, sales orders management.
• Money exchange Design and implement system to manage the money exchange and delivery between the company branches, and between the company and its customers.
• Smart house system contain 14 modules that control the house devices from in/outside the house the system have security modules for the gas, fire, water overflow, breaking in house . And I developed program Secure that secure files and folders in pc
2001-2006[CS] • Modern Academy for computer science • B.Sc. Computer Science • Grade: Very Good • Graduation Project, Grade: Smart Control System (smart house), Excellent 1999-2001[GSC] • Passed from Math Section with grade 88%.
