Credit investment and administrative officer
Commercial International Bank
Total years of experience :17 years, 5 Months
Commercial Internationalv Bank (CIB). I start join cib 13/Apr/2008 as telesales agent responsible for credit card and loans sales inbound by phone.
- From FIRST OF October 2010 till now I have nomination to be card business coordinator:
-Handling the Sales all the channels in the bank cases trying to approve the reject cases.
-revision all application to send it to revision department.
-make the quality and achieve the target.
-Updating the sales channels the new policy issue.
-working as pre-screening for a new project.
Starting from April 2008 till September working as Retail banking Assistant.
We have built this department in the bank in 2008, we were the first people in
this administration was the bank's success, nowadays one of the largest
departments of the bank sales now
We have built this department in the bank in 2008, we were the first people in
this administration was the bank's success, nowadays one of the largest
departments of the bank sales now
I was classified as the best Quality Agent at Telesales Operation for 2010 first quarter and was
Awarded from the head of Credit Card Department.
Tasks and Duties:
- Operating as team leader assistant and senior the team.
- Recording daily and monthly feedback report
- Tracking call center Referral and Auto loan
- Monitoring monthly rejected cases in lorder to be salvaged
- Training new hires and policy introduction
In addition to the main object to achieve the monthly credit card target of approvel. "Since march -2015 I transfered to credit admin department in corporate banking my job description it's related to the normal corporate banking proceeds from review approvals cam's and make facilities activation and updating our system and Cbe bank reports update in addition monthly reports Answer and direct phone call
Plan meetings and take detailed minutes
Write and distribute email, correspondence memos, letters
Assist in the preparation of regularly scheduled reports
Develop and maintain a filing system
Update and maintain office policies and procedures
Submit and reconcile expense reports
Act as the point of contact for internal and external clients
Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
Corporate banking risk
From July 2007 to march 2008
Customer Service agent Vodafone at Raya Contact Center building
I was chosen among the best 10 agent quality and performance to do some hard tasks as an
Example:
- Attending marketing courses to compare our company plan with other competitors companies in the same field (smart village)
- Convincing our customer not to exchange our connection with another competitor connection (actually succeeded to obtain about 5000 customer satisfaction that was about 80% by providing them with another program called business bouquet that was more suitable and effective for them)
Tasks and Duties: - Offering Redemption Vodafone program for our special customer
- Offering new rate plan for our customer
- Exploring new market needs
- From 8\1\2007 to 7/7/2007 I worked as a sales maker for Radio shack in hyper mall.
Tasks and Duties:
- Inventing customer needs
- Assuring selling quality
- Introducing customers to our new products
2002-2006 Faculty of commerce, accounting department. Cairo University, % Grade: pass 63