Engineering Manager
American International Radio (A.I.R)
Total years of experience :23 years, 7 Months
(January 2014 -March 2016) Senior Pre-Sale System Engineer
• Assisting the sales group with design of transit related RFPs or RFIs Proposal
• Translate customer requirement into tangible and practical implementation of Motorola Solutions products and Systems like (DIMETRA, APCO, and LTE) and wireless broadband & trunked radio communication system design which effectively present the value and benefit to the customer
• Generate pre-sale contracts by providing budgetary estimates for system design, contract proposal, post-sale implementation (Including system installation) and technical support
• Responsible for RF system and Antenna system simulation and Microwave links simulation, for voice and data communication capacity analysis
• Responsible for all technical documentation; systems descriptions, system diagrams, technical point responses and 3PV (Third-party) system integration
• Managed Customer relationship through the product lifecycle as engineer of record for follow up enquiries and product/system design requests
• Arrange customer workshops and DEMOS with End users for different two-way communication systems like (DIMETRA, P25, LTE, and DMR)
• Provide technical consultation to customers and Motorola Solution community for designed radio system
(March 2013 - January 2014) Channel System Engineer Manager
• Provide engineering support for Motorola Solution channels and Partners, whose customer base consists primarily of DMR (Digital Mobile Radio) for Public Safety Organization
• Responsible for reviewing their customer needs and determining system objective and requirement by modifying current product, systems like (DMETRA Or Conventional systems) or application by designing new system to meet customer requirement while ensuring overall compatibility of the technical component of the system
• Ensure that the Channels Key Account Managers and customers and all of Motorola Solutions partners across the region are kept up to date with the latest technologies and mandatory Channel process milestones are passed
(May 2011 - March 2013) Senior System Engineer
• Developed and provided engineering deliverables associated with RFIs and RFPs by meeting customer expectations, timeline and budget as communicated by the project manager
• Provide engineering support in Pre-Sale and Post-Sale projects for several of voice and data radio communication systems like (DIMETRA, ASTRO, LTE... etc)
• Designed and Architected different two-way radio systems and developing the technical proposal for major system opportunities
• Responsible for analysis the system level requirement and architecture for complete End-To-End solution for a mission critical public safety and two-way radio
• Involvement in Detail Design including interaction with Network Planning Team, Radio Network Planning Team and Radio Network Traffic Team; provide equipment lists to order processing team (ordering) and liaise with procurement and third party vendors to obtain detailed technical specifications, pricing and ordering
• Support of system staging, testing, field installation, field testing and third-party system integration
(December 2008- May 2011) Supervisor Direct Service and Support Engineer
• Manage Technical support team and monitor the daily performance of all systems using established performance tools and producers, report all system performance and problem to management
• Ensuring the consistency of work stability through the observance and analyzing daily reports
• Formalized monthly reporting of Key Performance Indicator (KPI) of my team
• Develop and deliver progress reports, proposals, requirements documentation and presentation
• Define projects scope, goals and deliverables that support business goals in collaboration with seniors and stakeholders
• Work with other suppliers like (CISCO, Juniper, Oracle... etc) to ensure that all equipment and our CPE’s are current, readily accessible and in serviceable condition
(January 2006 - December 2008) Senior Direct Service and Support Engineer
• Provide technical support to organizations by reporting TE Data outages and reasons
• Support other client companies with networking and technical support according to organization
• Documenting the existing infrastructure and suggest to improvements to this environments
• Solve any unforeseen problems that will affect delivery date
• Keeping up to date with latest technology (IP Networking, 3G, 4G... etc) and enabling the business to try out the latest technology
• Planning, deployment and maintenance of the Enterprise network and systems
• Perform maintenance and release upgrades on timely basic or as required
• Identifying the weakness point of my team and try to recover it and enhance our work
(February 2004 - January 2006) Direct Service and Support Engineer
• Build backbone network, installation gateway rights through telecom Egypt.
• Setup and configuration of various equipments (DSLAM, Modems, Switches … etc)
• Installing voice products that incorporate VoDSL, AVAYA telephone
• Installing and configuring VOIP/ VPN / IP Networks / Firewall / MPLS
• Troubleshooting and diagnosing problem of Network Protocols (DNS, HTTP, FTP ... etc)
• LAN/WAN internetworking technology experience
• Hands on experience working with broadband technologies, ADSL, SDSL, HDSL
• Understanding of submitting and good knowledge of (PPPoA, PPPoE, ATM)
• Resolved problems with configuration of LAN access to broad band internet and wireless LAN
• Working with different kinds of router like (CISCO, Linksys, Paradyne, Alcatel, and Lucent)
• Perform various types of OS installations (Linux, Unix, Windows, Mac)
• Testing (DSL, LAN, WAN, Wi-Fi, VLANs, VPN)
• Designing the networks as server domain and assembly hubs and switching
• Maintain Microsoft and Linux operating system on HP, and other desktops and servers
• Backend server administration (mail servers, firewalls, proxies)
• Installing configuration and management of HP-UX MC/service Guard Cluster
• OS installation, upgrades and software configuration of HP-UX
• Worked as a assistant design engineer (Part time) developing Telecom Egypt Infrastructure both (Hardware and cables from copper wire to Optical fiber)
• Worked on all aspects of the project including the design, the environmental testing and final deployment of the Telecom Egypt exchanges