Supervisor claims
abu dhabi national insurance company
Total years of experience :24 years, 10 Months
Support the drafting of legal documents and preparation of legal arguments as required.
Ensure compliance with various provisions of insurance Act and its Regulations, labor laws, corporate governance rules and other statutes.
Ensure implementation and maintenance of relevant management information systems,
quality controls.
Assist in the formulation of legal recovery strategies for credit delinquencies and receivables.
Prepare legal briefs; develop strategy, argument, and testimony in preparation for presentation of case.
From December 2005 to mars 2008: Claims Assistant - Motor Claims Dept.
Abu Dhabi National Insurance Company (ADNIC), Abu Dhabi, UAE.
* Everything related to Motor Claims such as: * Opening and checking claims files.
* Finalize motor surveyor report and submit to the claims manager with photographs.
* Liaising with different workshops and agencies.
* Provide expected repair costs including recovery claims for accurate reserving.
* Ensure that motor repair estimation is received from agencies, garages in accordance with the claims survey report and completed with the required information.
* Negotiating the cost of repairs with agencies, garages in accordance with the agreed discounts.
* Provide market value of damaged salvage vehicles.
* Proactive handling of all total loss cases through timely assessment and confirmation to the motor claims and recovery teams.
* Preparing salvage files, contacting salvage Buyers and receiving quotations.
* Maintain a close coordination with the motor claims and recovery teams.
* Prepare survey logbook and report to claims manager on a weekly basis.
* Report on market feedback (i.e. any potential problem with a particular type of vehicle model, garage and agency) to the claims manager.
* Responsible for reducing the average cost per claim by negotiating discounts with agencies and garages.
* Coordinate updating of the agencies and garage discounts with the claims manager.
Job Description (Motor Claims & Recovery)
Everything related to Motor Claims such as: • Opening and checking claims files.
• Finalize motor surveyor report and submit to the claims manager with photographs.
• Expected cost of repair and record reserves on the system.
• Liaising with different workshops and agencies.
• Revision quotations with agencies and garages to reach the correct cost.
• Negotiating the cost of repairs with agencies, garages in accordance with the agreed discounts.
• Coordinate updating of the agencies and garage discounts with the claims manager.
• Provide market value of damaged salvage vehicles.
• Proficiency in cases of total loss and the compensation calculation.
• Preparing salvage files, contacting salvage Buyers and receiving quotations.
• Full coordination with the recovery section and other insurance companies.
• The preparations of weekly and monthly reports and submits to the direct manager.
• Verify motor third party recovery claims from other insurance companies if required by the recovery team.
• Negotiating with other insurance companies.
• Preparing Recovery monthly statements for outstanding and settled claims.
• Preparing D/N and C/N for other insurance companies.
Job History
Auditing all Departments' files before proceeding with settlement.
Checking all coinsurance and reinsurance claim files
liaising between Motor and Finance Departments regarding Agencies, workshops and customer accounts.
Investigates all aspects of claims files.
Periodical review of the Department's outstanding reserve and preparing related quarterly statements to reach the proper reserving Review.
Managing and controlling Settlement Division.
Supervising and running salvage sale, submitted bids and coordinating with the salvage committee for the total loss vehicles' sale arrangements.
Preparing Motor Claims Department's monthly/quarterly/half yearly/annually statements in addition to all salvage related reports.
Supervising the day to day tasks of the department and reporting to the Manager the matters of discussion and/or decision making.
Manages litigated files.
Manager and team members as well as externally with insureds, claimants and brokers.
Provides technical guidance, assistance and training to co-workers.
From Mars 2008 To Mar 2010:
Senior Claims Assistant - Motor Claims Dept. Abu Dhabi National Insurance Company (ADNIC), Abu Dhabi, UAE.
* Management of account reports for the annual fiscal statements.
* Conduct of customer service communication around the clock.
* Preparation of reports for damaged vehicles based on the findings.
* Handling of deregistration processes at Traffic Department and payments to workshops against vehicle repairs.
* Reception and follow up of quotations from vehicle agencies and repair approvals thereof.
* Preparation of tender documents related to ruined vehicles.
* Active role in compensation team negotiations with customers.
* Auditing and settling all motor claims in coordination with claims committee.
Nov 2004 - Nov 2005
1-Center For Science and Tech Expert approve by Ministry of Justice
Create staff training contracts have government institution.
Attend meeting in this cases referred by the court to take technical report info technology
Preparation of the final report submitted to the court
Legal advice in all legal problems such as labor and insurance cases.
Work closely with the CEO in reviewing meeting requests and ensuring agenda and documents are available.
Attend meetings with the CEO when required and take meeting minutes and circulate to all participants after CEO approval.
Draft and/or type reports and correspondences in order to ensure consistency and standardization of formats.
• Assist in preparation of presentations as requested by the CEO.
• Coordinate with the other employees on behalf of the Executive with regard to information gathering / sharing, and following-up.
• Manage documents for the Executive's review and signature.
• Manage and support special projects, and duties as assigned, in support of the Executive.
• Be familiar with organization's business and keep records of key obligations and commitments.
• Keep the record of leave and travel schedule of all key staff for the information of the CEO.
Managing Communications
• Screen incoming telephone calls, letters and e-mails, and filters them based on priority and importance.
• Diplomatically handle interactions over calls to direct or hold calls appropriately.
• Prepare communication briefs on various subjects as required, on behalf of the Executive.
Managing Meetings & Visitors
• Manage the daily and weekly schedule and maintains the appointment calendar for the Executive.
• Prepare Agenda and Board papers for Board meetings of the CEO.
• Liaise with concerned parties for meetings to ensure smooth coordination.
• Make decisions about conflicting meetings, events, or engagements based on known priorities; elevate unresolved conflicts to the Executive as appropriate.
• With the support of administrative assistant receive visitors and ensure they are looked after.
Oversee Office & Travel requirements
• Ensure travel and visa arrangements are made for the Executive by coordinating with the travel and immigration desk.
• Identify equipment, furnishings, and hardware & software requirements for the Executive's office.
• Maintain expenditure, budgets and associated documents for the Executive's office.
Documentation & Filing
• Maintain CEO Office's confidential files and reports
• Manage the physical and electronic filing systems associated with the office of the Executive.
• Ensure proper documentation, handling, safe storage and easy retrieval of information.
2- ( Public Relation Officer) . Co. Abu Dhabi.
Handling all work with government organization
Renewing the company trade license.
Regisring the company in purchasing dept.
Issuing monthly and weekly reports.
Cooperating with colleagues in order to self their problems.
3- ( Training Coordinator in Training) Co. Abu Dhabi.
Booking appointment.
Training coordinator.
Developing a complete system of the future plans training process in place.
Put the different needs of the trainee through an educational vision.
Innovation training course to meet the needs of the securities dealers.
4-Marketing Executive in Training Co. Abu Dhabi.
Nov. 2003 - Nov 2004 Lawyer in a law firm and legal consultancies in Abu Dhabi
Job Description
- Conduct civil lawsuits,
- Draw up legal documents,
- Advise clients as to legal rights, and practices other phases of law: - Gather evidence in civil, and other cases to formulate defense or to initiate legal action.
- Conduct research, interview clients and witness, and handle other details in preparation for trial.
- Prepare legal briefs; develop strategy, argument, and testimony in preparation for presentation of case.
- File briefs with court clerk.
- Represent clients in court and before quasi-judicial or administrative agencies of government.
- Interpret laws, rulings, and regulations for individuals and businesses.
- Confer with colleagues with specialty in area of lawsuit to establish and verify basis for legal proceedings.
- Act as trustee, guardian, or executor.
- Draft wills, trusts, transfer of assets, gifts, and other documents. - Prepare business contracts, advise taxes, settle labor disputes, and administer other legal matters.
Dec. 2002 - Nov 2003 Owner Advocate Office in Egypt.
May 2000 - June 2002 Work in Law Office in Egypt.
Al Nile Company Lawyer.
Oct 1999 -Apr. 2000 Training in Collection Dept in City Bank in Egypt.
Summer 1998 - 1999 Training in legal Affairs Miraco Co. in Egypt.
Summer 1998 - 1999 Training in the legal affairs Department in the Egyptian Sugar Distillation Company in Egypt.
2012 - 2013 Prepare graduate studies in Islamic law at Cairo University
2010 - 2012 Royal Centre for Legal Training & Studies.
2010 - 2012 The Chartered Insurance Institute. (CII) Advance Diploma in insurance - ADV Dip CII Award in General Insurance Principles of Takaful
* Reinsurance Diploma in Emirates Institute For Banking and Financial Studies, UAE, 2012
* English Language Skills in Emirates Institute For Banking and Financial Studies, UAE, 2010
* Motor Insurance in Emirates Institute For Banking and Financial Studies, UAE, 2009
* Negotiation Skills in Emirates Institute For Banking and Financial Studies, UAE, 2009
2004 - 2005 Training session Portfolio Management Sara Institute Abu Dhabi
1996 - 2000 Bachelors of Law Cairo University Faculty of Law
Bahrain Institute of Banking and Finance (BIBF) PIC Professional Insurance Certificate (BIBF)