Senior Banker
National Bank of Egypt
Total years of experience :11 years, 1 Months
Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
*Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
*Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
*Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
*Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
*Enter customers' transactions into computers in order to record transactions and issue computer-generated receipts.
*Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to other branches.
*Identify transaction mistakes when debits and credits do not balance.
* Prepare and verify cashier's checks.
*Arrange monies received in cash boxes and coin dispensers according to denomination.
* look after a team of staff, ensuring they give good customer service, turn up on time and are generally doing their job properly.
*Helping the company run as smoothly as possible.
*Investigate customer's problems and find solutions.
*Ask customers to provide feedback on agents and customer service experience.
*Handle major incidents that cannot be resolved by agents.
*Reporting to senior management / personnel when required.
Provide Vodafone Egypt High customers with all required information related to the company products and services with delighting them with a superior customer service.
§ Providing guidance in areas of professional matters as requested or needed.
§ Applying FCR concept for all customer’s inquires.
§ Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
§ Follow up all customers related issues and provide timely feedback to Vodafone Egypt High Customers.
§ Adhere to Customer Operations Department policies and procedures.
§ Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty.
§ Perform standardized activities and tasks efficiently and effectively.
§ Pro-actively reinforce Vodafone’s customer care proposition during all contacts.
§ Handle and retain all the customers’ complaints within the SLA.
§ Handle all USB and mobile internet basic trouble shooting related issues.
§ Supporting corporate queue by handling SME authorized and end-users inquires.
§ Supporting collection queue by handling collections inquires and bills explanation.
§ Explore the required negotiation skills for making payments' deals when needed.
§ Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
§ Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s business solutions and hardware.
§ Implement high quality standards of Customer Service for High customers through exceeding all KPI’s threshold
Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty.
Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
Contributes to team effort by accomplishing related results as needed.
Present and sell company products and services to current and potential clients.
Establish and maintain current client and potential client relationships.
Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.
Faculty of Business Administration
