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Mohamed El Shihabi, Senior Engineer

Mohamed El Shihabi

Senior Engineer

Dell EMC

Location
Egypt - Cairo
Education
Bachelor's degree, Communication and Electronics
Experience
11 years, 3 Months

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Work Experience

Total years of experience :11 years, 3 Months

Senior Engineer at Dell EMC
  • Egypt - Cairo
  • My current job since August 2019

Design, Installation, Configuration, and Upgrade of Dell EMC products and the integration of these products with Open Systems environments.

Operational support to customers for implementations and management of Dell EMC solutions.

Working closely with the customer on Dell EMC Best Practices; ensuring Dell EMC solutions working as intended in the customer's environment.

Ensuring a high degree of customer satisfaction through resolution of customer situations, handling product issues, pre-installation site planning.

Resource Manager at EMC2
  • Egypt - Cairo
  • My current job since January 2013

Coordinate, plan, and schedule approx. 50 of professional services employees (engineers) within:
o TEAM Region (Turkey, Emerging Africa and Middle East).
o South Africa
o Netherlands
o EMEA Practices (DPAD, ASD, and Source One)

Tasked with calendar managing multiple disciplines including technology implementation, partner and hybrid maintenance support.

Develop and forecast resource planning for current and incoming projects

Implementation Specialist II at Dell EMC
  • Egypt - Cairo
  • August 2018 to August 2019

Installation, Configuration, troubleshooting, upgrading and supporting EMC products and the integration of these products with Open Systems environments

Operational support to customers for implementations and management of EMC solutions. Working closely with the customer on EMC Best Practices; ensuring EMC solutions working as intended in the customer's environment.

Ensuring a high degree of customer satisfaction through resolution of customer situations, handling product issues, pre-installation site planning, installations/implementations, and upgrades

Implementation Specialist at Dell EMC
  • Egypt - Cairo
  • April 2016 to August 2018

Installation, Configuration, troubleshooting, upgrading and supporting EMC products and the integration of these products with Open Systems environments

Operational support to customers for implementations and management of EMC solutions. Working closely with the customer on EMC Best Practices; ensuring EMC solutions working as intended in the customer's environment.

Ensuring a high degree of customer satisfaction through resolution of customer situations, handling product issues, pre-installation site planning, installations/implementations, and upgrades

Education

Bachelor's degree, Communication and Electronics
  • at Arab Academy for Science & Technology
  • July 2011

Specialties & Skills

Resource Management
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Planning
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Customer Service
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Electronics
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Science
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Organizational skills
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Problem Solving.
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Presentation skills
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Microsoft Office suite
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Troubleshooting
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Languages

English
Expert
Arabic
Expert
Spanish
Beginner

Training and Certifications

PowerProtect Cyber Recovery (Certificate)
Date Attended:
December 2020
Expert - Implementation Engineer, NetWorker Version 7.0 (Certificate)
Date Attended:
July 2020
Specialist - Technology Architect, Data Protection Version 1.0 (Certificate)
Date Attended:
March 2019
Implementation Engineer, NetWorker Specialist Version 7.0 (EMCIE) (Certificate)
Date Attended:
November 2016
Implementation Engineer, Avamar Specialist Version 7.0 (EMCIE) (Certificate)
Date Attended:
February 2017
ISM Version 3 (EMCISA) (Certificate)
Date Attended:
May 2016
Implementation Engineer, Data Domain Specialist Version 1.0 (EMCIE) (Certificate)
Date Attended:
August 2016
ISM Version 2 (EMCISA) (Certificate)
Date Attended:
November 2013
ITIL® FOUNDATION (Certificate)
Date Attended:
May 2014