regional business development manager
Oyo
Total des années d'expérience :13 years, 4 Mois
Plan & oversee business development efforts for OYO KSA in assigned areas / clusters with a goal to on-board high-quality budget hotels on to OYO network
Identify new hotels that meet OYO standards in terms of location, pricing, infrastructure quality, owner willingness etc. and pitch OYO’s partnership proposal
Negotiate OYO’s commercial agreement with interested hotels and sign-up rooms
Strengthen relationship with existing hotel owners & other relevant stakeholders
Collaborate with other teams in OYO such as operations, marketing, pricing, customer support, finance etc. to ensure smooth functioning of hotels on day-to-day basis.
- Ensure meeting monthly and yearly targets.
- Evaluate on-the-job performance of sales team.
- Coach, train, counsel and discipline employees.
- Identify future and current trends that appeal to market.
- Approve and negotiate contracts with vendors.
- Ensure items are in stock and maintain inventory.
- Keep up with fluctuating demand and supply.
- Ensure promotions are in with company’s standards.
- Monitor local competitors.
- Organize sales staff schedules.
- Assist sales staff in open new accounts and achieving sales targets.
- Handle customer complaints, questions and issues.
-Manage high value accounts " ALJ UIS - PEPSI - McDonalds' - SHARBATLY VILLAGE-King Abdullah University For Science And Technology 'KAUST ' - Dr. Suliman fakeeh hospital "
-Ensure meeting monthly and yearly targets.
-Open new corporate accounts.
-Enhance sales performance.
-Solve corporate accounts problems and conflicts.
-Follow up with logistics team to ensure delivery accuracy.
-Manage marketing and promotions campaigns with existing clients.
-Ensure customer satisfaction; solve customers' inquiries, conflicts& complaints.
-Monitoring, supporting all sales, technical related duties, team performance& evaluation.
-Daily, weekly& monthly reports.
-develop, plan sales strategies, store trend.
-ensure meeting monthly target& enhance sales.
-Handling store financial issues& money transfers
Work experience :
Vodafone Egypt Telecommunications s.a.e"June 2006 - may 2011".
September 2008 - may 2011 worked as senior customer care representative.
“High value customers segment”& usb technical support Vodafone Egypt telecommunications s.a.e.
tasks:
Handling high customer’s inquiries, requests & complaints.
-Usb technical support.
-Support premium, corporate segment &account angle.
- Helping bills review team before bill issuance in bills auditing.
-support complaint team.
- making daily &weekly reports for team performance.
June 2006 - September 2008 worked as customer care representative “core & medium segment “ecco call centre, Vodafone Egypt telecommunications s.a.e.
tasks:
-handling core& medium customers segment inquiries, requests &complaint
awards : employee of the month august 2010 as recognition for peformmance. Training& courses : Find a way to say… yes! Sponsored by "scitron training& consulting"2008. recommend the best Aug 05-Dec 05 Basic Business Skills Acquisition (BBSA) Sponsored by "the Future Generation Foundation (FGF)". Training Developed language and computer skills. Enhanced presentation & project development skills. Acquired basic business skills including: marketing, sales, banking, accounting, business correspondence and report writing. "9-27" Feb 05 "world class customer service" Sponsored by "Dale Carnegie Training". Objectives: Develop and define customer service skills that enhance professional relationship with customers. Resolve customer conflicts that recognize and deal with a variety of customer behaviors. Build decision-making skills that resolve conflict. Develop negotiation skills. Reduce work-related stress while satisfying internal customers. Jun 2004 – Aug 2004 E.S.P Center Zagazig University Training: Developed language skills: Conversational Course.