محمد عيسوى

Plan & oversee business development efforts for OYO KSA in assigned areas / clusters with a goal to on-board high-quality budget hotels on to OYO network
Identify new hotels that meet OYO standards in terms of location, pricing, infrastructure quality, owner willingness etc. and pitch OYO’s partnership proposal
Negotiate OYO’s commercial agreement with interested hotels and sign-up rooms
Strengthen relationship with existing hotel owners & other relevant stakeholders
Collaborate with other teams in OYO such as operations, marketing, pricing, customer support, finance etc. to ensure smooth functioning of hotels on day-to-day basis.

- Ensure meeting monthly and yearly targets.
- Evaluate on-the-job performance of sales team.
- Coach, train, counsel and discipline employees.
- Identify future and current trends that appeal to market.
- Approve and negotiate contracts with vendors.
- Ensure items are in stock and maintain inventory.
- Keep up with fluctuating demand and supply.
- Ensure promotions are in with company’s standards.
- Monitor local competitors.
- Organize sales staff schedules.
- Assist sales staff in open new accounts and achieving sales targets.
- Handle customer complaints, questions and issues.

-Manage high value accounts " ALJ UIS - PEPSI - McDonalds' - SHARBATLY VILLAGE-King Abdullah University For Science And Technology 'KAUST ' - Dr. Suliman fakeeh hospital "
-Ensure meeting monthly and yearly targets.
-Open new corporate accounts.
-Enhance sales performance.
-Solve corporate accounts problems and conflicts.
-Follow up with logistics team to ensure delivery accuracy.
-Manage marketing and promotions campaigns with existing clients.

-Ensure customer satisfaction; solve customers' inquiries, conflicts& complaints.
-Monitoring, supporting all sales, technical related duties, team performance& evaluation.
-Daily, weekly& monthly reports.
-develop, plan sales strategies, store trend.
-ensure meeting monthly target& enhance sales.
-Handling store financial issues& money transfers

Work experience :
Vodafone Egypt Telecommunications s.a.e"June 2006 - may 2011".

September 2008 - may 2011 worked as senior customer care representative.
“High value customers segment”& usb technical support Vodafone Egypt telecommunications s.a.e.
tasks:
Handling high customer’s inquiries, requests & complaints.
-Usb technical support.
-Support premium, corporate segment &account angle.
- Helping bills review team before bill issuance in bills auditing.
-support complaint team.
- making daily &weekly reports for team performance.

June 2006 - September 2008 worked as customer care representative “core & medium segment “ecco call centre, Vodafone Egypt telecommunications s.a.e.
tasks:
-handling core& medium customers segment inquiries, requests &complaint