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Mohammed Ezzat, Administrative Executive

Mohammed Ezzat

Administrative Executive·Al-Majd Contracting & Electromechanical Works Co.

Saudi Arabia

Bachelor's degree, accounting

Work experience

Total years of experience: 20 years, 6 months

Administrative Executive

January 2025 - Present

Al-Majd Contracting & Electromechanical Works Co.

Altaif, Saudi Arabia

January 2025 - Present

Administrative & Financial Supervisor - Al-Majd Contracting & Electromechanical Works Co. (KSA)

Managed daily administrative, financial, and facility operations, ensuring smooth coordination of staff housing, maintenance, and ERP workflows.

Key Contributions:
- Supervised staff attendance, onboarding, offboarding, and iqama renewal tracking for 26+ employees.
- Administered petty cash and advances totaling 5, 772 SAR with full reconciliation and compliance.
- Managed staff housing allocations, maintenance requests, and facility service coordination.
- Resolved Odoo ERP technical issues to ensure uninterrupted purchasing and expense processes.
- Coordinated travel, vendor communication, and procurement follow-ups to support project execution.
Company industry:
Electrical Engineering
Job role:
Administration

Operation Manager(Account/Business Development/Sales&Customer Experience |Operations&Team Leader)

January 2023 - January 2025

DZL (Branch operation manager)

Altaif, Saudi Arabia

January 2023 - January 2025

✅ Manage end-to-end logistics and delivery operations for a high-volume branch, partnering with major platforms (Keeta, HungerStation, Jahez) to drive efficiency and service excellence.
✅ Drive regional chain brand development and platform partnership growth through strategic alignment, data-driven solutions, and cross-functional leadership in high-volume logistics environments.

Key Responsibilities & Achievements
✅ Team Leadership & Performance Management: Supervise and mentor a team of 100+ delivery riders, conducting daily performance tracking, KPI analysis, and implementing training programs to ensure high productivity and service quality.
✅ Brand Growth & User Scale: Developed and executed sales strategies for regional chain brands, increasing user adoption and market penetration through targeted promotional campaigns and partnership synergies.
✅ Platform-Brand Collaboration: Led in-depth cooperation with platforms (Keeta, HungerStation, Jahez) in brand marketing, promotional activities, and user operations, enhancing brand visibility and customer engagement.
✅ Delivery Solution Design: Analyzed brand industry characteristics and business operations to design and implement tailored delivery solutions, improving delivery success rates and operational efficiency.
✅ Data-Driven Optimization: Utilized business data analysis to guide customer delivery operation iterations, strengthening the link between platform capabilities and brand needs.
✅ Stakeholder Bridge: Served as the key liaison between brands and distribution departments, facilitating communication and collaboration to continuously improve delivery performance and service quality.
✅ Team Leadership & Performance: Managed 60+ delivery riders, conducting KPI analysis and implementing corrective actions to exceed SLAs and drive scalability.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Area Key Account & Relationship Manager

January 2021 - January 2023

Paymob Egypt

Zagazig, Egypt

January 2021 - January 2023

✅ Managed a portfolio of fintech clients, presenting payment and microfinance solutions.
✅ Improved customer retention by providing tailored support and solutions.
✅ Analyzed client data to optimize account performance and increase revenue

Key Achievements:
✅ Consistently exceeded revenue targets, achieving 7 million+ in revenue.
✅ Grew customer base and increased transaction volume through product adoption.
✅ Enhanced client satisfaction and retention by providing tailored solutions.
✅ Successfully integrated mobile payments, POS systems, and microfinance products for clients.
✅ Expanded Paymob's market presence by identifying new business opportunities.
✅ This role allowed me to demonstrate expertise in digital payment solutions, customer relationship management, and driving business growth within the Fintech and e-Finance sectors
Company industry:
Financial Services
Job role:
Finance and Investment

General Accountant | Administrative Manager & Sales Supervisor

January 2020 - January 2022

Elraei for food industries

Hihya, Egypt

January 2020 - January 2022

✅ Directed sales operations, aligning team targets with company revenue goals.
✅ Oversaw treasury and financial transactions, ensuring smooth cash flow.
✅ Optimized supplier relations and payroll processes for operational efficiency

Key Responsibilities & Achievements:
✅ Financial Management: Prepared financial reports, managed AP/AR, and streamlined payroll processing, improving reporting accuracy and timeliness.
✅ Sales Leadership: Supervised sales teams, analyzed performance metrics, and implemented strategies that exceeded sales targets and boosted revenue.
✅ Operations & Inventory: Oversaw inventory control and factory operations, enhancing stock accuracy and production efficiency.
✅ Administrative Coordination: Managed executive schedules, internal communications, and cross-functional coordination, optimizing workflow and task prioritization.
Company industry:
Consumer Packaged Goods Manufacture
Job role:
Management

Area Retail Sales Manager

January 2018 - January 2021

WE - Telecom Egypt

Zagazig, Egypt

January 2018 - January 2021

✅ Led multi-branch retail operations, driving sales growth and team excellence across the Sharkia region through strategic leadership and operational oversight.
✅ Oversaw 10 stores with 50 employees, achieving 15% YoY sales growth.
✅ Improved customer satisfaction by 20% through staff training & feedback systems.
✅ Increased store profitability by 12% through budgeting and cost control.
✅ Awarded “Best Retail Area Manager of the Year” for top performance

Key Responsibilities & Achievements:
✅ Sales Leadership: Developed and executed regional sales strategies that exceeded targets and increased revenue through targeted promotions and pricing optimization.
✅ Team Management: Mentored and developed 10+ branch managers, with 100% of direct reports promoted to higher leadership roles within 2 years.
✅ Operational Efficiency: Optimized inventory management, cost control, and compliance processes, reducing operational waste by 15% and enhancing store performance.
✅ Customer Experience: Strengthened customer loyalty and satisfaction by implementing service training programs and resolving escalations proactively.
✅ Performance Reporting: Managed regional budgeting and KPIs, delivering monthly performance insights to senior leadership to guide strategic decisions.
Company industry:
Telecommunications
Job role:
Management

retail store manager sales and customer service

December 2014 - January 2018

Etisalat-misr

Zagazig, Egypt

December 2014 - January 2018

✅Launched and managed a new store, exceeding sales targets by 20% in the first quarter.
✅Boosted customer satisfaction by 25% via personalized service strategies.
✅Reduced employee turnover by 15% through coaching and career development

Key Responsibilities & Achievements:
✅ Sales Growth: Exceeded monthly sales targets through strategic upselling and customer engagement, directly boosting store revenue.
✅ Team Leadership: Recruited, trained, and mentored sales staff, improving team productivity and service quality.
✅ Customer Experience: Enhanced customer retention by resolving complaints proactively and implementing service improvements.
✅ Inventory & Operations: Managed stock levels, reduced shrinkage, and ensured seamless daily store operations.
✅ Performance Recognition: Awarded Top Employee (March 2016) across all Egypt branches for outstanding sales and leadership, leading to promotion to Area Manager Assistant.
Company industry:
Telecommunications
Job role:
Management

Life Insurance Specialist

April 2013 - July 2015

Suez Canal Life Insurance

Zagazig, Egypt

April 2013 - July 2015

✅ Drove client acquisition and retention through tailored insurance solutions and exceptional service in life and property coverage.

Key Responsibilities & Achievements:
✅ Sales & Client Acquisition: Expanded customer base by 20%+ through proactive outreach and consultative selling of life and property insurance policies.
✅ Customized Solutions: Designed personalized insurance plans aligned with client needs, enhancing coverage adoption and client trust.
✅ Claims Management: Streamlined claims processing, ensuring timely settlements and maintaining high client satisfaction during critical moments.
✅ Client Education: Empowered clients through clear guidance on insurance benefits, leading to improved policy renewal rates and long-term loyalty.
Company industry:
Insurance & TPA
Job role:
Finance and Investment

Sales and customer service Supervisor (Retail & Corporate)

January 2011 - December 2014

Vodafone

Cairo, Egypt

January 2011 - December 2014

✅ Led both retail store operations and corporate field sales, driving revenue growth across B2C and B2B channels through strategic leadership and customer-centric approaches.

Key Responsibilities & Achievements:
✅ Retail Sales Management: Supervised in-store sales teams, exceeded KPIs, and achieved “Top Seller” status multiple times through coaching and performance tracking.
✅ Corporate Field Sales: Led outdoor sales initiatives targeting corporate clients, acquiring new accounts, and strengthening B2B relationships.
✅ Customer Experience: Enhanced satisfaction across retail and corporate segments by resolving escalations and tailoring service solutions.
✅ Team Leadership: Trained and motivated 10+ staff members, improving team productivity and achieving consistent sales target overachievement.
✅ Operational Efficiency: Managed inventory, shift scheduling, and sales reporting for both retail and corporate divisions, ensuring seamless operations.
Company industry:
Telecommunications
Job role:
Sales

Accountant & Treasury Accountant

January 2008 - February 2011

Arabian Company for Food Oil

Egypt

January 2008 - February 2011

✅ Managed treasury operations, financial reporting, and compliance for oil manufacturing processes, ensuring accuracy and efficiency in high-volume transactional environments.

Key Responsibilities & Achievements:
✅ Cash & Treasury Management: Handled daily cash reconciliations, supplier/customer account settlements, and optimized cash flow, reducing discrepancies by 15%.
✅ Payroll & Tax Compliance: Processed payroll for 100+ employees and managed tax filings, ensuring 100% regulatory adherence and on-time submissions.
✅ Financial Reporting: Prepared daily balance sheets and financial reports, enabling real-time decision-making and supporting error-free annual audits.
✅ Process Improvement: Streamlined accounting and warehouse operational workflows, cutting monthly closing time by 20% and enhancing data accuracy.
Company industry:
Manufacturing
Job role:
Accounting and Auditing

متدرب

January 2006 - January 2009

البنك الاهلي المصري

Egypt

January 2006 - January 2009

2006 to 2009 - National bank of Egypt - Banker Training in various positions at the National bank of Egypt-Zagazig branch for 2 months each year
(08/2006) (08/2007) (08/2009) like Customer service, investment certificates, data entry

2008 to - Omar ibn al khatab 'medical store' - accountant
Company industry:
Banking
Job role:
Accounting and Auditing

Education

zagazig univesity

September 2008

September 2008

Bachelor's degree, accounting

Egypt

GPA (percentage): 65%

GPA (percentage): 65%

Bachelor degree in accounting science - Faculty of commerce - Zagazig University

American university in Cairo

January 2008

January 2008

Diploma, B+

Egypt

GPA (percentage): 92%

GPA (percentage): 92%

AUC Diploma Finished English general courses up to the advanced level at AUC -the American universi

Skills

Business Development

Expert

Management

Expert

Operational Efficiency

Expert

Customer Relationship Management

Expert

Sales and Marketing Management

Expert

Key Account Management

Expert

Market Analysis

Expert

Secretarial

Intermediate

Management

Expert

Accounting

Intermediate

Negotiation

Expert

Supply Chain Finance

Expert

Data Analysis & Reporting

Expert

Microsoft Power BI

Expert

Microsoft Excel

Expert

Microsoft Office

Expert

Microsoft PowerPoint

Expert

Analytical & Critical Thinking

Expert

Problem Solving

Expert

Compiling and Analysing Sales Figures

Expert

Marketing

Expert

Digital Marketing

Expert

Public Relations

Expert

Product Knowledge

Expert

Forming a Sales Team

Expert

Building Relationships with Customers

Expert

Customer Focus

Expert

Cash Handling

Expert

Customer Inquiries

Expert

Merchandising

Expert

Purchasing

Expert

Preparation

Expert

Science

Expert

POS Systems

Expert

Mobile Payments

Expert

E-commerce Payment Solutions

Expert

Banking & FinTech Solutions

Expert

Microfinance Solutions

Expert

SME Financing

Expert

Retail Banking Services

Expert

Islamic Finance

Expert

Credit & Risk Management

Expert

Financial Technology (FinTech)

Expert

Treasury & Cash Management

Expert

Contract Negotiation

Expert

Customer Experience (CX)

Expert

Customer Service

Expert

Customer Retention

Expert

Client Relationship Management

Expert

Customer Relationship Management (CRM)

Expert

Salesforce

Expert

Siebel CRM & C-CAT System

Expert

Sales / Accounts / Business / Management

Expert

Management & Leadership

Expert

20. General Management

Expert

Business Administration

Expert

Strategic Planning

Expert

Operational Management

Expert

Change Management

Expert

Performance Management

Expert

KPI Analysis

Expert

People Management

Expert

Team Management

Expert

Leadership

Expert

Teamwork

Expert

Coaching & Mentoring

Expert

Logistics Management

Expert

Distribution Management

Expert

Distribution Planning

Expert

E-commerce Logistics

Expert

Inventory Management

Expert

Procurement & Vendor Management

Expert

Payments

Expert

Electronic Payments (E-Payments)

Expert

Payment Solutions

Expert

Digital Wallets

Expert

Payment Gateway Integration

Expert

Key Account Management

Expert

Account Management

Expert

Enterprise Account Management

Expert

B2B Sales

Expert

Sales Strategy

Expert

Sales Operations

Expert

Revenue Growth

Expert

Market Expansion

Expert

Business Development

Expert

Consultative Selling

Expert

Negotiation Skills

Expert

Training & Coaching Skills

Expert

Coaching Sales Team

Expert

Training

Expert

Recruiting and Training Sales Staff

Expert

Team Performance Improvement

Expert

Inspire and Motivate

Expert

Organizational Skills

Expert

Organizational Development

Expert

Finance & Accounting

Intermediate

Financial Accounting

Expert

Accounting Auditing

Expert

Budget Management

Expert

Financial Reporting

Expert

Cash Flow Management

Expert

Treasury Management

Expert

Cost Reduction

Expert

Auditing

Expert

Operations Management

Expert

Process Improvement

Expert

Operational Excellence

Expert

Supply Chain Management

Expert

Supply Chain Coordination

Expert

Customer Care

Expert

Administration

Expert

Sales

Expert

Retail

Expert

Sales Management

Expert

Project Management

Expert

Store Management

Expert

Stores

Expert

Banking

Intermediate

Client Service

Expert

Insurance

Intermediate

Administrative

Expert

Communications

Expert

Minutes

Intermediate

Operational Efficiency

Expert

Customer Relationship Management

Expert

Sales and Marketing Management

Expert

Market Analysis

Expert

Restaurants Management

Intermediate

Social profiles

Languages

Arabic

Expert

English

Expert

French

Beginner

Memberships

AUC

Member

March 2008

Training and Certifications

Training
Strategic Planning & Performance Management
Paymob for Payment Solutions
Jan 2022
Advanced Customer Service & Complaint Handling
Etisalat Misr
Jan 2016
Team Management & Effective Communication
Telecom Egypt
Jan 2018
Negotiation & Persuasion Skills
Vodafone
Jan 2013
Sales Analysis
Paymob for Payment Solutions
Jan 2022
Anti-Money Laundering
Vodafone & NTRA
Jan 2014

Hobbies and interests

Mentoring & Coaching
Strategic Games & Problem Solving
Networking & Professional Events
Technology & FinTech Trends
Market & Industry Analysis
Marketing Strategies & Business Reviews
Financial Analysis & Reports
Professional Reading & Research