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Mohammed Ezzat, Administrative Executive

Mohammed Ezzat

Administrative Executive·Al-Majd Contracting & Electromechanical Works Co.

Saudi Arabia

Bachelor's degree, accounting

Work experience

Total years of experience: 20 years, 5 months

Administrative Executive

January 2025 - Present

Al-Majd Contracting & Electromechanical Works Co.

Altaif, Saudi Arabia

January 2025 - Present

Administrative & Financial Supervisor - Al-Majd Contracting & Electromechanical Works Co. (KSA)

Managed daily administrative, financial, and facility operations, ensuring smooth coordination of staff housing, maintenance, and ERP workflows.

Key Contributions:
- Supervised staff attendance, onboarding, offboarding, and iqama renewal tracking for 26+ employees.
- Administered petty cash and advances totaling 5, 772 SAR with full reconciliation and compliance.
- Managed staff housing allocations, maintenance requests, and facility service coordination.
- Resolved Odoo ERP technical issues to ensure uninterrupted purchasing and expense processes.
- Coordinated travel, vendor communication, and procurement follow-ups to support project execution.
Company industry:
Electrical Engineering
Job role:
Administration

Operation Manager(Account/Business Development/Sales&Customer Experience |Operations&Team Leader)

January 2023 - January 2025

DZL (Branch operation manager)

Altaif, Saudi Arabia

January 2023 - January 2025

✅ Manage end-to-end logistics and delivery operations for a high-volume branch, partnering with major platforms (Keeta, HungerStation, Jahez) to drive efficiency and service excellence.
✅ Drive regional chain brand development and platform partnership growth through strategic alignment, data-driven solutions, and cross-functional leadership in high-volume logistics environments.

Key Responsibilities & Achievements
✅ Team Leadership & Performance Management: Supervise and mentor a team of 100+ delivery riders, conducting daily performance tracking, KPI analysis, and implementing training programs to ensure high productivity and service quality.
✅ Brand Growth & User Scale: Developed and executed sales strategies for regional chain brands, increasing user adoption and market penetration through targeted promotional campaigns and partnership synergies.
✅ Platform-Brand Collaboration: Led in-depth cooperation with platforms (Keeta, HungerStation, Jahez) in brand marketing, promotional activities, and user operations, enhancing brand visibility and customer engagement.
✅ Delivery Solution Design: Analyzed brand industry characteristics and business operations to design and implement tailored delivery solutions, improving delivery success rates and operational efficiency.
✅ Data-Driven Optimization: Utilized business data analysis to guide customer delivery operation iterations, strengthening the link between platform capabilities and brand needs.
✅ Stakeholder Bridge: Served as the key liaison between brands and distribution departments, facilitating communication and collaboration to continuously improve delivery performance and service quality.
✅ Team Leadership & Performance: Managed 60+ delivery riders, conducting KPI analysis and implementing corrective actions to exceed SLAs and drive scalability.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Area Key Account & Relationship Manager

January 2021 - January 2023

Paymob Egypt

Zagazig, Egypt

January 2021 - January 2023

✅ Managed a portfolio of fintech clients, presenting payment and microfinance solutions.
✅ Improved customer retention by providing tailored support and solutions.
✅ Analyzed client data to optimize account performance and increase revenue

Key Achievements:
✅ Consistently exceeded revenue targets, achieving 7 million+ in revenue.
✅ Grew customer base and increased transaction volume through product adoption.
✅ Enhanced client satisfaction and retention by providing tailored solutions.
✅ Successfully integrated mobile payments, POS systems, and microfinance products for clients.
✅ Expanded Paymob's market presence by identifying new business opportunities.
✅ This role allowed me to demonstrate expertise in digital payment solutions, customer relationship management, and driving business growth within the Fintech and e-Finance sectors
Company industry:
Financial Services
Job role:
Finance and Investment

General Accountant | Administrative Manager & Sales Supervisor

January 2020 - January 2022

Elraei for food industries

Hihya, Egypt

January 2020 - January 2022

✅ Directed sales operations, aligning team targets with company revenue goals.
✅ Oversaw treasury and financial transactions, ensuring smooth cash flow.
✅ Optimized supplier relations and payroll processes for operational efficiency

Key Responsibilities & Achievements:
✅ Financial Management: Prepared financial reports, managed AP/AR, and streamlined payroll processing, improving reporting accuracy and timeliness.
✅ Sales Leadership: Supervised sales teams, analyzed performance metrics, and implemented strategies that exceeded sales targets and boosted revenue.
✅ Operations & Inventory: Oversaw inventory control and factory operations, enhancing stock accuracy and production efficiency.
✅ Administrative Coordination: Managed executive schedules, internal communications, and cross-functional coordination, optimizing workflow and task prioritization.
Company industry:
Consumer Packaged Goods Manufacture
Job role:
Management

Area Retail Sales Manager

January 2018 - January 2021

WE - Telecom Egypt

Zagazig, Egypt

January 2018 - January 2021

✅ Led multi-branch retail operations, driving sales growth and team excellence across the Sharkia region through strategic leadership and operational oversight.
✅ Oversaw 10 stores with 50 employees, achieving 15% YoY sales growth.
✅ Improved customer satisfaction by 20% through staff training & feedback systems.
✅ Increased store profitability by 12% through budgeting and cost control.
✅ Awarded “Best Retail Area Manager of the Year” for top performance

Key Responsibilities & Achievements:
✅ Sales Leadership: Developed and executed regional sales strategies that exceeded targets and increased revenue through targeted promotions and pricing optimization.
✅ Team Management: Mentored and developed 10+ branch managers, with 100% of direct reports promoted to higher leadership roles within 2 years.
✅ Operational Efficiency: Optimized inventory management, cost control, and compliance processes, reducing operational waste by 15% and enhancing store performance.
✅ Customer Experience: Strengthened customer loyalty and satisfaction by implementing service training programs and resolving escalations proactively.
✅ Performance Reporting: Managed regional budgeting and KPIs, delivering monthly performance insights to senior leadership to guide strategic decisions.
Company industry:
Telecommunications
Job role:
Management

retail store manager sales and customer service

December 2014 - January 2018

Etisalat-misr

Zagazig, Egypt

December 2014 - January 2018

✅Launched and managed a new store, exceeding sales targets by 20% in the first quarter.
✅Boosted customer satisfaction by 25% via personalized service strategies.
✅Reduced employee turnover by 15% through coaching and career development

Key Responsibilities & Achievements:
✅ Sales Growth: Exceeded monthly sales targets through strategic upselling and customer engagement, directly boosting store revenue.
✅ Team Leadership: Recruited, trained, and mentored sales staff, improving team productivity and service quality.
✅ Customer Experience: Enhanced customer retention by resolving complaints proactively and implementing service improvements.
✅ Inventory & Operations: Managed stock levels, reduced shrinkage, and ensured seamless daily store operations.
✅ Performance Recognition: Awarded Top Employee (March 2016) across all Egypt branches for outstanding sales and leadership, leading to promotion to Area Manager Assistant.
Company industry:
Telecommunications
Job role:
Management

Life Insurance Specialist

April 2013 - July 2015

Suez Canal Life Insurance

Zagazig, Egypt

April 2013 - July 2015

✅ Drove client acquisition and retention through tailored insurance solutions and exceptional service in life and property coverage.

Key Responsibilities & Achievements:
✅ Sales & Client Acquisition: Expanded customer base by 20%+ through proactive outreach and consultative selling of life and property insurance policies.
✅ Customized Solutions: Designed personalized insurance plans aligned with client needs, enhancing coverage adoption and client trust.
✅ Claims Management: Streamlined claims processing, ensuring timely settlements and maintaining high client satisfaction during critical moments.
✅ Client Education: Empowered clients through clear guidance on insurance benefits, leading to improved policy renewal rates and long-term loyalty.
Company industry:
Insurance & TPA
Job role:
Finance and Investment

Sales and customer service Supervisor (Retail & Corporate)

January 2011 - December 2014

Vodafone

Cairo, Egypt

January 2011 - December 2014

✅ Led both retail store operations and corporate field sales, driving revenue growth across B2C and B2B channels through strategic leadership and customer-centric approaches.

Key Responsibilities & Achievements:
✅ Retail Sales Management: Supervised in-store sales teams, exceeded KPIs, and achieved “Top Seller” status multiple times through coaching and performance tracking.
✅ Corporate Field Sales: Led outdoor sales initiatives targeting corporate clients, acquiring new accounts, and strengthening B2B relationships.
✅ Customer Experience: Enhanced satisfaction across retail and corporate segments by resolving escalations and tailoring service solutions.
✅ Team Leadership: Trained and motivated 10+ staff members, improving team productivity and achieving consistent sales target overachievement.
✅ Operational Efficiency: Managed inventory, shift scheduling, and sales reporting for both retail and corporate divisions, ensuring seamless operations.
Company industry:
Telecommunications
Job role:
Sales

Accountant & Treasury Accountant

January 2008 - February 2011

Arabian Company for Food Oil

Egypt

January 2008 - February 2011

✅ Managed treasury operations, financial reporting, and compliance for oil manufacturing processes, ensuring accuracy and efficiency in high-volume transactional environments.

Key Responsibilities & Achievements:
✅ Cash & Treasury Management: Handled daily cash reconciliations, supplier/customer account settlements, and optimized cash flow, reducing discrepancies by 15%.
✅ Payroll & Tax Compliance: Processed payroll for 100+ employees and managed tax filings, ensuring 100% regulatory adherence and on-time submissions.
✅ Financial Reporting: Prepared daily balance sheets and financial reports, enabling real-time decision-making and supporting error-free annual audits.
✅ Process Improvement: Streamlined accounting and warehouse operational workflows, cutting monthly closing time by 20% and enhancing data accuracy.
Company industry:
Manufacturing
Job role:
Accounting and Auditing

متدرب

January 2006 - January 2009

البنك الاهلي المصري

Egypt

January 2006 - January 2009

2006 to 2009 - National bank of Egypt - Banker Training in various positions at the National bank of Egypt-Zagazig branch for 2 months each year
(08/2006) (08/2007) (08/2009) like Customer service, investment certificates, data entry

2008 to - Omar ibn al khatab 'medical store' - accountant
Company industry:
Banking
Job role:
Accounting and Auditing

Education

zagazig univesity

September 2008

September 2008

Bachelor's degree, accounting

Egypt

GPA (percentage): 65%

GPA (percentage): 65%

Bachelor degree in accounting science - Faculty of commerce - Zagazig University
View attachment

American university in Cairo

January 2008

January 2008

Diploma, B+

Egypt

GPA (percentage): 92%

GPA (percentage): 92%

AUC Diploma Finished English general courses up to the advanced level at AUC -the American universi

Skills

Business Development
Expert
Business Development
Expert
Management
Expert
Management
Expert
Operational Efficiency
Expert
Operational Efficiency
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Sales and Marketing Management
Expert
Sales and Marketing Management
Expert
Key Account Management
Expert
Key Account Management
Expert
Market Analysis
Expert
Market Analysis
Expert
Secretarial
Intermediate
Secretarial
Intermediate
Management
Expert
Management
Expert
Accounting
Intermediate
Accounting
Intermediate
Negotiation
Expert
Negotiation
Expert
Supply Chain Finance
Expert
Supply Chain Finance
Expert
Data Analysis & Reporting
Expert
Data Analysis & Reporting
Expert
Microsoft Power BI
Expert
Microsoft Power BI
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Analytical & Critical Thinking
Expert
Analytical & Critical Thinking
Expert
Problem Solving
Expert
Problem Solving
Expert
Compiling and Analysing Sales Figures
Expert
Compiling and Analysing Sales Figures
Expert
Marketing
Expert
Marketing
Expert
Digital Marketing
Expert
Digital Marketing
Expert
Public Relations
Expert
Public Relations
Expert
Product Knowledge
Expert
Product Knowledge
Expert
Forming a Sales Team
Expert
Forming a Sales Team
Expert
Building Relationships with Customers
Expert
Building Relationships with Customers
Expert
Customer Focus
Expert
Customer Focus
Expert
Cash Handling
Expert
Cash Handling
Expert
Customer Inquiries
Expert
Customer Inquiries
Expert
Merchandising
Expert
Merchandising
Expert
Purchasing
Expert
Purchasing
Expert
Preparation
Expert
Preparation
Expert
Science
Expert
Science
Expert
POS Systems
Expert
POS Systems
Expert
Mobile Payments
Expert
Mobile Payments
Expert
E-commerce Payment Solutions
Expert
E-commerce Payment Solutions
Expert
Banking & FinTech Solutions
Expert
Banking & FinTech Solutions
Expert
Microfinance Solutions
Expert
Microfinance Solutions
Expert
SME Financing
Expert
SME Financing
Expert
Retail Banking Services
Expert
Retail Banking Services
Expert
Islamic Finance
Expert
Islamic Finance
Expert
Credit & Risk Management
Expert
Credit & Risk Management
Expert
Financial Technology (FinTech)
Expert
Financial Technology (FinTech)
Expert
Treasury & Cash Management
Expert
Treasury & Cash Management
Expert
Contract Negotiation
Expert
Contract Negotiation
Expert
Customer Experience (CX)
Expert
Customer Experience (CX)
Expert
Customer Service
Expert
Customer Service
Expert
Customer Retention
Expert
Customer Retention
Expert
Client Relationship Management
Expert
Client Relationship Management
Expert
Customer Relationship Management (CRM)
Expert
Customer Relationship Management (CRM)
Expert
Salesforce
Expert
Salesforce
Expert
Siebel CRM & C-CAT System
Expert
Siebel CRM & C-CAT System
Expert
Sales / Accounts / Business / Management
Expert
Sales / Accounts / Business / Management
Expert
Management & Leadership
Expert
Management & Leadership
Expert
20. General Management
Expert
20. General Management
Expert
Business Administration
Expert
Business Administration
Expert
Strategic Planning
Expert
Strategic Planning
Expert
Operational Management
Expert
Operational Management
Expert
Change Management
Expert
Change Management
Expert
Performance Management
Expert
Performance Management
Expert
KPI Analysis
Expert
KPI Analysis
Expert
People Management
Expert
People Management
Expert
Team Management
Expert
Team Management
Expert
Leadership
Expert
Leadership
Expert
Teamwork
Expert
Teamwork
Expert
Coaching & Mentoring
Expert
Coaching & Mentoring
Expert
Logistics Management
Expert
Logistics Management
Expert
Distribution Management
Expert
Distribution Management
Expert
Distribution Planning
Expert
Distribution Planning
Expert
E-commerce Logistics
Expert
E-commerce Logistics
Expert
Inventory Management
Expert
Inventory Management
Expert
Procurement & Vendor Management
Expert
Procurement & Vendor Management
Expert
Payments
Expert
Payments
Expert
Electronic Payments (E-Payments)
Expert
Electronic Payments (E-Payments)
Expert
Payment Solutions
Expert
Payment Solutions
Expert
Digital Wallets
Expert
Digital Wallets
Expert
Payment Gateway Integration
Expert
Payment Gateway Integration
Expert
Key Account Management
Expert
Key Account Management
Expert
Account Management
Expert
Account Management
Expert
Enterprise Account Management
Expert
Enterprise Account Management
Expert
B2B Sales
Expert
B2B Sales
Expert
Sales Strategy
Expert
Sales Strategy
Expert
Sales Operations
Expert
Sales Operations
Expert
Revenue Growth
Expert
Revenue Growth
Expert
Market Expansion
Expert
Market Expansion
Expert
Business Development
Expert
Business Development
Expert
Consultative Selling
Expert
Consultative Selling
Expert
Negotiation Skills
Expert
Negotiation Skills
Expert
Training & Coaching Skills
Expert
Training & Coaching Skills
Expert
Coaching Sales Team
Expert
Coaching Sales Team
Expert
Training
Expert
Training
Expert
Recruiting and Training Sales Staff
Expert
Recruiting and Training Sales Staff
Expert
Team Performance Improvement
Expert
Team Performance Improvement
Expert
Inspire and Motivate
Expert
Inspire and Motivate
Expert
Organizational Skills
Expert
Organizational Skills
Expert
Organizational Development
Expert
Organizational Development
Expert
Finance & Accounting
Intermediate
Finance & Accounting
Intermediate
Financial Accounting
Expert
Financial Accounting
Expert
Accounting Auditing
Expert
Accounting Auditing
Expert
Budget Management
Expert
Budget Management
Expert
Financial Reporting
Expert
Financial Reporting
Expert
Cash Flow Management
Expert
Cash Flow Management
Expert
Treasury Management
Expert
Treasury Management
Expert
Cost Reduction
Expert
Cost Reduction
Expert
Auditing
Expert
Auditing
Expert
Operations Management
Expert
Operations Management
Expert
Process Improvement
Expert
Process Improvement
Expert
Operational Excellence
Expert
Operational Excellence
Expert
Supply Chain Management
Expert
Supply Chain Management
Expert
Supply Chain Coordination
Expert
Supply Chain Coordination
Expert
Customer Care
Expert
Customer Care
Expert
Administration
Expert
Administration
Expert
Sales
Expert
Sales
Expert
Retail
Expert
Retail
Expert
Sales Management
Expert
Sales Management
Expert
Project Management
Expert
Project Management
Expert
Store Management
Expert
Store Management
Expert
Stores
Expert
Stores
Expert
Banking
Intermediate
Banking
Intermediate
Client Service
Expert
Client Service
Expert
Insurance
Intermediate
Insurance
Intermediate
Administrative
Expert
Administrative
Expert
Communications
Expert
Communications
Expert
Minutes
Intermediate
Minutes
Intermediate
Operational Efficiency
Expert
Operational Efficiency
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Sales and Marketing Management
Expert
Sales and Marketing Management
Expert
Market Analysis
Expert
Market Analysis
Expert

Social profiles

Languages

Arabic

Expert

English

Expert

French

Beginner

Memberships

AUC

Member

March 2008

Training and Certifications

Training
Strategic Planning & Performance Management
Paymob for Payment Solutions
Jan 2022
Advanced Customer Service & Complaint Handling
Etisalat Misr
Jan 2016
Team Management & Effective Communication
Telecom Egypt
Jan 2018
Negotiation & Persuasion Skills
Vodafone
Jan 2013
Sales Analysis
Paymob for Payment Solutions
Jan 2022
Anti-Money Laundering
Vodafone & NTRA
Jan 2014

Hobbies and interests

Mentoring & Coaching
Strategic Games & Problem Solving
Networking & Professional Events
Technology & FinTech Trends
Market & Industry Analysis
Marketing Strategies & Business Reviews
Financial Analysis & Reports
Professional Reading & Research