relationship and Marketing Manager(Sales Supervisor)
Hazem Al nagah
Total years of experience :17 years, 6 Months
Public Relations and Marketing Manager at Hazm Al-Najah Construction and General Contracting Company
Paymob is a payment service provider and payment aggregator that empowers businesses to get paid wherever their customers are . Our services facilitate both online and offline payment channels with a set of tools to accept payments whether online, via mobile, on delivery or in store and whether paid by card, mobile wallet, cash or in instalments . Our comprehensive payments suite is delivered by our in - house development team and powerful partnerships with leading banks, financial institutions and courier services .
Administrative manager Supervisor of Sales Representatives at Al-
Rai Factory for Olives and Food Processing. preparing accounting reports, salaries and affairs of employees and customers
Analysis and handle sales target and volume with sales team, monitoring the employees inside the factory and making sure the the process is smoothly going on
1 - إعداد وتحضير التقارير المالية وتحليل البيانات المالية.
2 - توثيق الحركات والسجلات المالية وحركات المشتريات
والمبيعات.
-3- إعداد التقارير الوالقوائم والجداول المالية اللازمة
والدفاتر المحاسبية بشكل دوري.
-4- الاحتفاظ بالنسخ الاحتياطية للسجلات المالية.
-5- إعداد ميزان المراجعه كل شهر.
- إعداد الدفاتر المحاسبية والإشراف عليها.
-7- تقديم المعلومات الماليية إلى الإداريين المعنيين.
إدخال البيانات والمعلومات إلى انظمة الكمبيوتر مثل:
الفواتير والمستندات المالية والقيود وأوامر الصرف
وجميع الحسابات المختلفه.
Completes store operational requirements by scheduling and assigning employees; following up on work results.
Maintains store staff by recruiting, selecting, orienting, and training employees.
Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
Ensures availability of merchandise and services by approving contracts; maintaining inventories.
Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
Secures merchandise by implementing security systems and measures.
Protects employees and customers by providing a safe and clean store environment.
Maintains the stability and reputation of the store by complying with legal requirements.
Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Contributes to team effort by accomplishing related results as needed.
accepted in Etisalat - Egypt on December 2014 as a new oppening store manager due to sales experience in Vodafone Egypt and the high turn promotion as a team leader
Maintains store staff by recruiting, selecting, orienting, and training employees.
Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
Ensures availability of merchandise and services by approving contracts; maintaining inventories.
Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
Secures merchandise by implementing security systems and measures.
Protects employees and customers by providing a safe and clean store environment.
Maintains the stability and reputation of the store by complying with legal requirements.
Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Contributes to team effort by accomplishing related results as needed.
Have experience in the below applications as i use it in my daily reports and work
sieble
c-cat
ota
oracle
SSS
CX
CSS
Trouble ticket
Service request
win cash
wincash
logistic
owa
outlook
Excel
word
puls
citrix app
2011 to
Vodafone - Retail Team leader advisor CS
Now
• worked as customer service inside the retail Promoted to senior sales advisor after 9 months then promoted to retail executive sales advisor after 1 year from the first promotion and acting now as a team leader
• working for out door sales for corporate and (SOHO\SME) related to project to enlarge our sales in corporate lines (responsible of area el sharkeya ) to keep our leading for market share 1 VS 2 (VF vrs mobinil & etisalat)
Advanced user on siècle and c cat
I'm being evaluated weekly from more than one direction like the below main points:
• Sales Performance
• Daily cash handling for total store to reduce short or over average
• Quality of sales
• increase sales transactions
• IVR for customers with bench mark 95%
• Service level &number of served customer
• number of log in days &and hours
• Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.
• Dealing with customers directly mainly face-to-face, or electronically and by telephone and responding
• to customer inquiries promptly.
• Responding to customer inquiries regarding offers, discounts, and so on.
• Adopting the guidelines established by the retail store to resolve the complaints from customers.
• Managing the accounts of customers and keeping records of customer transactions and interactions.
• Recording details of comments, inquiries, complaints, and actions taken.
• Providing customers with exchanges, refunds, discounts, or other offers related to their retail
store
• Performing customer verification, processing orders, applications, forms, and requests.
• Directing unresolved issues and requests to the appropriate designated resource
• Handling assigned task from store in-charges
• Effective participation in daily brief& prepration
• conducted internal quiz
• Effective training conduction
About performing in my last career
1- accepted in this multinational company in telecommunication field
2- promote to senior sales after 6 month
3-promote to Retail Executive 2013 and acting as ashift leader
4- best-seller 9/2011 - 12/2011 - 6/2012 - 3/2013 and to store performer for the year 2012
5- started in a new opening store in remote area and participate to upgrade the store from band C to band B in less that 1year and half
2010 1 - Accountant in the Accounts section, and the work of all purchase invoices and sales.
2 - Dealing with taxes.
3 - Dealing with the banks (exchange - collection - Deposit)
4 - Participation in the balance sheet.
5 - Income and expenses in accordance with the principle of cash.
6 - Creating accounts of customers and suppliers.
7 - Review and payroll.
8 - Calculate the amounts received from each supplier, depending on the quality of the display.
9 - Creating and disbursement of salaries of workers, and other businesses.
10 - Monitoring and supervision of stores and departments
2010 Worked as marketing & sales outdoor in APEX company for units of water purification & filters for 6
months
2006 to 2009 - National bank of Egypt - Banker Training in various positions at the National bank of Egypt-Zagazig branch for 2 months each year
(08/2006) (08/2007) (08/2009) like Customer service, investment certificates, data entry
2008 to - Omar ibn al khatab 'medical store' - accountant
Bachelor degree in accounting science - Faculty of commerce - Zagazig University
AUC Diploma Finished English general courses up to the advanced level at AUC -the American universi
URL removed due to policy violation. Please contact support for further information.