IT Support ENGINEER
DATA TAG
Total years of experience :20 years, 0 Months
as engineer in prosecution and court of ras al khaimah outsource from raqmiyat under a contract limited of one year
- Diagnosis of desktop, application, networking and infrastructure issues.
- Troubleshooting PC’s, laptops and mobile devices with Providing 1st/2nd line support to users.
- Administering the IT department’s policies and procedures.
- Installation and support of telecommunication equipment (Avaya, Cisco …)
- Responsible for maintaining backups and for project work such as new builds.
- Working closely with software suppliers to resolve operational issues.
- Responsible for supporting: Windows 7/Vista/Windows 10/ Office 2013 and 2016, Windows Server, Small Business Server 2008/2012, Active Directory management Exchange 2003/2007, Blackberry Server/Windows Mobile, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.
- Installing and maintenance of intercom system, TV, in buildings and new premises.
- Install & maintenance PBX, Fire alarm, CCTV Systems. (PBX-CCTV System-ISDN-Computer network).
- Electrical installation for cables in new Building
- Diagnosis of desktop, application, networking and infrastructure issues.
- Troubleshooting PC’s, laptops and mobile devices with Providing 1st/2nd line support to users.
- Administering the IT department’s policies and procedures.
- Installation and support of telecommunication equipment (Avaya, Cisco …)
- Responsible for maintaining backups and for project work such as new builds.
- Working closely with software suppliers to resolve operational issues.
- Responsible for supporting: Windows 7/Vista/Windows 10/ Office 2013 and 2016, Windows Server, Small Business Server 2008/2012, Active Directory management Exchange 2003/2007, Blackberry Server/Windows Mobile, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.
-- Handle Projects (Epson interactive projector installation and training, SQL server installation, creating Software.
- Performing analysis of network security needs and contributes to design, integration, and installation of hardware and software, analyzing, troubleshooting and correcting network problems remotely and on-site and Maintaining and administering perimeter security systems such as firewalls and intrusion detection systems.
- Perform special projects as assigned by Executive Management. Prepare the Management’s expense reports,
- Provides support in the installation, maintenance and operation of Server for MAG School (Domain Controller ISA Exchange Active Directory).
- Install and maintain Computer-Aided Facilities Management (CAFM) Installation, maintain database and spreadsheet files.
- Preparing VOIP system and installing (IP-PBX) in torrent software.
- Creating and managing extensions (SIP EXT, ANALOGUE, IVR, and CALL QU).
- Configuration of IVR, Configuration reporting (Management Information System) and Configuration Service On-Line.
- Works with hardware and software vendors to obtain support and the purchase of newer technologies, Maintains departmental records covering system installation and maintenance activities supports the Information Services Manager in analyzing emerging technologies.
- Install & maintenance PBX, Fire alarm, CCTV Systems. (PBX-CCTV System-ISDN-Computer network).
- Installs and configures (or supervises the installation and configuration of) all forms of hardware, software and data communications equipment, Performs or supervises systems and user account creation, maintenance, security and removal.
- Maintains Microsoft Systems Management software, Storage Area Network, Microsoft Exchange, Symantec Ghost deployment and migration software.
- Conducts feasibility studies regarding system capability, equipment needs, time and cost constraints of proposed projects and products
- Designs and creates written and on-line procedural documentation, instructional handbooks, operational manuals, and other technical resources for users; ensures documentation is current.
- Creating and managing extensions (SIP EXT, ANALOGUE, IVR, CALL QU) using AVAYA Systems.
- Establishing and implementing internal support processes and technology.
- Responsible for dealing with any computing related problem: hardware, software, operating systems, installations and frequently advising people on programming related problems.
- Supporting all Microsoft operating systems and Maintaining corrupted PCs (hardware and applications).
- Provides user support in all aspects of designated software; troubleshooting problems and acting as a resource regarding the effective and efficient use of software.
ELECTRONIC AND TELECOMMUNICATION ENGINEERING BACHELOR