Team leader Contact Center
Almaviva
Total years of experience :20 years, 4 Months
o Contact Center Telecom Italia Sparkle Team Leader :
• Direct & Manage Team work in different shifts.
• Manage operation SLA, CRM Ticket resolution.
• Coordinate Critical mission with external customers & internal Engineering Departments: Submarine Fiber Management, Planned Works, and VIP Customers.
• Working with Escalation Management team to respect Customer Account Agreement.
• Manage team work shifts and duties.
• Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
o International Fair Advisor & Inspector:
• Customer Advisor in International Fair events.
• Sales Representative: Listening to customer requirements and presenting appropriately to make a sale;
• Maintaining and developing relationships with existing customers
• Manage & Direct Project Management Post-events International Fair.
تحليل وتصميم نظم المعلومات. تطوير قاعدة بيانات. تطوير تطبيقات الإدارة. تطوير المواقع Web. تطوير تطبيقات الوسائط المتعددةmultimédia..