Technical Support & Technical Accessories
Asfour Crystal
Total years of experience :0 years, 2 Months
4- *Company name: Asfour Crystal
*Work place location: Egypt
*Position: Technical Support & Technical Accessories
*Joined in: Feb -2012
Provide Support and technical issue resolution for more than 1500 Clients
Provide Customers Support and technical issue resolution via phone and E-Mai
Troubleshooting Computer by using Remote Support tool
Escalate urgent Cases to Specific departments
Keep Service level agreement ( SLAs) as it should be based on ITIL
Ensure and force the IT security, policy quality and standards
Ensure the maximum Customer Satisfaction
Maintenance printers and problem-solving
Recycle toner any type
Download printer drivers on computer and post on network
Preview, sorting parts printers and ink and toner
*Till now
*Joined in: November -2000
*Left in: March- 2003
2-
*Company name: Laser print
*Work place location: Alexandria
*Position: owner
*Joined in: March- 2003
*left in: August -2005
3- *Company name: Enany print
Diploma repair and maintenance of electrical equipment Technical Support Skills Excellent Knowledge of Operating systems (Win XP, Win 7, Win 8) Excellent Knowledge of M.S Office (2003, 2007, 2010 ( And Change Management Support IT Team in Maintaining & updates in Users computer Respond users phone calls for solving IT technical problems Support IT manager with IT data reports Backup & Restore user's data Maintenance printers and problem-solving Recycle toner any type Support Troubleshooting & Maintaining problems of Users computer Searching on internet for Support or resolve IT technical problems