Technical Support Agent
Sykes Enterprises
Total years of experience :2 years, 0 Months
• Handling inbound calls and resolving customer's technical issues.
• Maintain customer satisfaction by achieving NPS score.
• Monthly top performer.
• Answering inquiries sent by written mails or outbound calls
Professional postgraduate diploma in Human Resources Management. Diploma outline: o Strategic management. o Recruitment and placement. o Training and development. o Compensation and benefits. o Employee relations and labor law. o Human resources information systems (HIRS).