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nemaa saleem saad saleem, Customer Service Representative

nemaa saleem saad saleem

Customer Service Representative·Vodafone - Egypt

Egypt

Bachelor's degree, archaeology

Work experience

Total years of experience: 15 years, 5 months

Customer Service Representative

January 2018 - Present

Vodafone - Egypt

Cairo, Egypt

I found this job using Bayt.com

January 2018 - Present

Agent at retail department

Company industry:
Telecommunications
Job role:
Sales

Ticketing Agent

December 2014 - September 2016

C T I TOURS

Cairo, Egypt

December 2014 - September 2016

Book and implementatiِon of airline tickets on all international airlines
confirm on BOOKING HOTELS.
arrange files.
send & receive fax .
answer phone calls

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

ticketing agent

February 2010 - August 2012

princes tours

Cairo, Egypt

February 2010 - August 2012

Book and implementatiِon of airline tickets on all international airlines
confirm on BOOKING HOTELS.
arrange files.
send & receive fax .
answer phone calls .

Company industry:
Airlines
Job role:
Sales

executive secretary

September 2009 - February 2010

New joker travel

Cairo, Egypt

September 2009 - February 2010

confirm on BOOKING HOTELS and flights.
arrange files.
send & receive fax .
answer phone calls .

Company industry:
Airlines
Job role:
Secretarial

ticketing agent

July 2007 - September 2009

mit ghamr tours

Egypt

July 2007 - September 2009

Book and implementatiِon of airline tickets on all international airlines
confirm on BOOKING HOTELS.
arrange files.
send & receive fax .
answer phone calls .

Company industry:
Airlines
Job role:
Sales

Education

جامعة القاهرة

July 2008

July 2008

Bachelor's degree, archaeology

Egypt

GPA (percentage): 72%

GPA (percentage): 72%

restoration&conservation the old monuments

Skills

Ticketing
Expert
Ticketing
Expert
Call Center
Expert
Call Center
Expert
Customer Service
Expert
Customer Service
Expert
· Proficient in using MS office. · Self-motivated &goal
Expert
· Proficient in using MS office. · Self-motivated &goal
Expert
Good research skills
Expert
Good research skills
Expert
Highly organized, multi tasked, excellent computer skills .
Expert
Highly organized, multi tasked, excellent computer skills .
Expert
Call Center
Expert
Call Center
Expert
Customer Service
Expert
Customer Service
Expert
Ticketing
Expert
Ticketing
Expert

Languages

English
Expert
Arabic
Expert

Memberships

IATA

Membar

December 2008

UFTA

Membar

November 2009

Training and Certifications

Certifications
Advanced Passengr Fares & Ticketing Course
Egypt Air Training Center
Jan 2009 - Feb 2009
IATA/UFTAA Foundation Diploma & EBT Course
International Air Transport Association
Mar 2009 - Sep 2009
Amadeus Basic Course
Amadeus Egypt
Jul 2009 - Jul 2009
Completed The First Semester of The IT Education project
Sheikh Mohammed Bin Rashid Al Maktoum IT Project
Oct 2002 - Apr 2003
Intermediate Passengr Fares & Ticketing
egypt air training center
Dec 2008 - Dec 2008
Initial Passengr Fares & Ticketing Course
egypt air training center
Jul 2008 - Jul 2008

Hobbies

  • Reading, Meeting people,