IT Business partner
Orange - Egypt
Total years of experience :15 years, 7 Months
responsible for team with 11 engineer providing support to all orange employees and all point of sales.
evaluate team members and set KPI
handle and troubleshoot problems related to hardware, software for PCs, laptops and printers, first line support for network problems
Troubleshoot and handle hardware, software and PC's problems
• Install new software and upgrade PC hardware when needed
• Configure and install network printers, and troubleshoot their problems
• Troubleshoot and provide first support for network problems
IT Helpdesk Engineer: OTVentures Holding Egypt: January 2012- November 2012
Duties and responsibilities:
• Troubleshoot and handle hardware, software and PC's problems
• Install new software and upgrade PC hardware when needed
• Configure and install network printers, and troubleshoot their problems
• Troubleshoot and provide first support for network problems
Technical Support ADSL: Link.net Egypt: June 2010- January 2012 Duties and responsibilities: • Handle incoming calls from Customers. • Interface directly with the customers to figure out the confronted problems in order to resolve it. • Manage billing problems • Manage technical problems
IT Official: Agial Hospital Egypt July2009-June2010
Duties and responsibilities:
• Maintain network issues at (hardware-software-network+wlan)
• Implement Microsoft windows server 2003.
• Implement Microsoft active directory.
• Work as an IT at IT department
Alex Technology Co. Egypt Jan2009-July2009
Duties and responsibilities: • Maintain network issues at (hardware -software -network + wlan)
• Implement Microsoft windows server 2003.
• Implement Microsoft active directory.
• Work as an IT at IT department.
• Work as an IT outdoors.
• Set up and maintain IP cam and finger prints.
IT Elkabaelly for Export and Import Co. Egypt Jan2008-Jan2009
Duties and responsibilities:
• Maintain network issues at (hardware -software -network)
• Implement Microsoft windows server 2003.
• Implement Microsoft active directory.
Faculty of Arts, Alexandria University, 2007. (Anthropology Department)