Procurement Operation Specialist
Metra computer
Total years of experience :17 years, 7 Months
• Verifies purchase requisitions by comparing items requested to master list; clarifying unclear items; recommending alternatives.
• Forwards available inventory items by verifying stock; scheduling delivery.
• Prepares purchase orders by verifying specifications and price; obtaining recommendations from suppliers for substitute items; obtaining approval from requisitioning department.
• Obtains purchased items by forwarding orders to suppliers; monitoring and expediting orders.
• Verifies receipt of items by comparing items received to items ordered; resolves shipments in error with suppliers.
• Authorizes payment for purchases by forwarding receiving documentation.
• Keeps information accessible by sorting and filing documents.
• Provides purchasing planning and control information by collecting, analyzing, and summarizing data and trends.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes purchasing and organization mission by completing related results as needed.
Own and manage the client relationship: resolving calls efficiently and effectively. - Ensure service level agreements are met and maintained.
Work as part of a team to ensure offering world-class Customer Service at all times.
Be proactive in regards to the improvement of processes and procedures.
Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service
Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
Mentor and support new employees
Use the job tools (telephone and computer) effectively
Meeting service level in handling all transactions measured through productivity reports
Accuracy in handling all assigned tasks
Attendance and punctuality
Maintain professional work relationships with colleagues, supervisor and manager
Team spirit, flexibility
• Respond to customers’ inquiries in a timely manner
• Handle customers’ inquiries both landline and mobiles according
• Aware with all search techniques to be able to handle customers’ inquiries in highly professional way
• Achieve service level for the on individual level and team level
• Minimize fatal and non-fatal mistakes according to quality process
• Aware with all quality tips information to deliver best results to the customer
• Handling Customers’’ inquiries and complains
• Communicate effectively with other departments in order to provide the required customer service
• Provide excellent knowledge of all Vodafone s’ service products offers promotions
• Achieve the great Mystery shopping Telephonic interview bar
• Provide the customers with accurate information related to the company's products and services
• Awareness of the competition updates in product &services with high ability of comparing
• Implementation and maintain the friendly expert attitude with all customers all time
• Consumer and enterprise customer care activities (New line activation prepaid and postpaid, sim swap E Top Up Vodafone cash (activation, deposit, withdrawal, data entry, wrong recharge, wrong data, conversion from any rate plane to any another rate plane, change of ownership, complains handling, bill payment, retention, churn, cash refund negative balance security deposit)
• Up -sell, cross sell products and service implement all Vodafone campaigns
• Promote, demonstrate, sell activate &troubleshoot Vodafone service product
• Handling all required paper work (contracts, forms quality, filling and archiving
• Furnish and enhance sales target according to assigned Vodafone tasks
• Accurate inventory control, cash handling, enhancing variances and cash audit
• Meeting deadlines in assign tasks
•Registers and assigns rooms to the guest
• Runs and follow up with the trace report
• Prepares Group envelops in line with group instruction sheet
• Inform the guest relation with VIP arrivals
• Knows cash handling procedures and files post charges to the quest city leader and city ledger accounts
• Coordinate the communication With Housekeeping department on day operation
• Update all guest information from registration card
•Update all the guest needs and requests and should be courteous friendly and efficient all the time
• Prepares arrivals for the day with back up corresponds
• Perform all the front desk activities
• Control daily arrivals and departure.
