Property Consultant - customer service
Emaar
Total years of experience :9 years, 0 Months
Hamptons international - Owned by Emaar, Dubai
•Achieve assigned revenue targets
•Source and increase the inventory stock of units including
ownership information
•Source / generate leads by active networking, making outbound
calls and relationship building
•Ensure all leads and enquiries are attended to as per best
customer service practices; follow up with clients on a regular basis
•Update records on Masterkey regularly; accurately record all
client details in the database and ensure that all responses are
dealt with, in accordance with customer service standards
•Adhere to company’s policy and procedure for the complete
leasing process / transaction including:
•Issuing, collecting and recording relevant documentation
•Complete data sheet and submit leasing pack after completion of
transaction
•Specific approval from Manager for any change / amendment in
leasing contract and dealing with external agencies
•Pro-actively strive to have an in-depth understanding of the
International market, including the company’s market share and
that of competitors
•Promote other Hamptons Services/ Emaar Projects where
appropriate and generate referral leads
•Other Company related duties that may be
assigned by the head of the department that are consistent with
the department and Company mandate
Contact potential clients through calls, emails, etc. to offer them
property consultancy services
• Prepare and present business proposals to convince clients and
secure a consulting deal
• Monitor the property market to watch out for new and old
properties up for sale
• Put properties up for sale by advertising them on various media
and advert channels
• Conduct research and analysis of property market to identify
areas with increasing demand and profitability margin
• Maintain an up-to-date knowledge of government
housing/property laws and policies
• Build and establish good working relationship with legal counsels
and other consulting professionals to exchange ideas and
expand personal network
• Evaluate the objectives of an investor to identify their needs and
requirements
• Conduct surveys to obtain data which provides information
regarding profitable property investments
• Give clients recommendations and advice on appropriate
property investments to make
Carefully studies property listings.
• Interview prospective clients, accompany clients to property
site, discuss conditions of sale, and draw up real estate
contracts.
• Establish / develop and maintain client database including
regular contact with all clients
• Prepare documents such as representation contracts, purchase
agreements, closing statements, deeds and leases.
• Promote sales of properties through advertisements, open
houses, and participation in multiple listing services.
• Performs other duties assigned to me.
Introduces and promotes new products to the customers.
Assists and suggests ideas to customer’s needs. Feeding future
buying trends back to employers;
• Advise on forthcoming product developments and discussing
special promotions;
• Attends to customers’ inquiries & complaints if any, and requests
regarding the products.
• Negotiating on price and costs, delivery and specifications with
buyers and managers;
• Attend internal meetings as required
• Performs other duties assigned to me.
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