Facilities management director
eXtra
Total years of experience :32 years, 10 Months
Managing a budget of 125, 000, 000 SAR with responsibility for the total facilities management of all properties, retail outlets, HQ, warehouses, buildings etc. including:
• Construction of new outlets
• Operations & Maintenance for all premises
• Safety & Security
• Administration
• QA/QC for company projects
• Fleet management
• Assets Management
Achievements
Oversaw the building of 38 stores in Saudi, Bahrain & Oman with an average of 3000m2/store over 5 years with turnkey projects taking 4 months per store
Asset management including all company premises, furniture and retail fittings
Responsible for establishing acceptance guideline, process, SLA and WLA as well as the Quality Manual for all network elements
• Managed the NTRA function - National Telecommunication Regulatory Authority
• Coordinated with Finance to manage Network assets
• Successfully managed the site transfer process between Rollout and EOT
• Designed and created ORACLE data base to manage all related functions under one umbrella
Achievements
Built the first database including all GSM sites from build to Activation
Created the TQM manual-Etisalat Egypt for GSM site acceptance
Diligently applied TQM across all GSM sites
In charge of the Solution and Bid Management of Managed Services Propositions/Projects in the extended MEA Region (UAE, Egypt, Saudi Arabia, Bahrain, Qatar, Bangladesh, China, Jordan etc.)
• Developed a telecom Managed Service proposition, covering operation and maintenance, organisational development, business models effectively marketed in the region
• Implemented effective Business & Operational processes for a System Integration Service Division supporting significant growth and service expansion.
• Designed Process/Workflow of different business areas and Huawei’s standard manual for Managed Services, and maintained continuous improvement of MS standards
Prepared Strategic and Tactical Plans as well as Annual Budget, Quarterly Objectives and related KPI’s for the Managed Service Department, and led the evaluation and selection of suppliers and service providers
• Proactively managed other customer-related business areas within regional resources as needed
• Negotiated SLA / KPIs with customers, and closely monitored and reported KPIs to customers
Achievements
• Successfully conducted customer negotiations during establishment and implementation phases
• Carried out customer satisfaction surveys and monitoring in order to secure customer loyalty
• Designed and implemented a feedback system and monitored performance.
Overall responsibility for the efficient management and control of operations as well as allocation of a budget of 50, 000, 000 LE, and c oordinated fully with both Marketing and Sales staff to handle the requirements of 15 Retail outlets
• Designed and implemented a HELP DESK system to support customer requirements and a professional Data Base for business performance
• Managed Network Assets and handled partners and suppliers (prices, contract, SLA, WLA)
• Established schedules, the annual budget and closely monitored service assurance and delivery
• Applied cost management plans including scope statement, resource pool, organizational policies, cost baseline, revised cost estimates, budget updates, corrective actions, estimate at completion, closeout
• In charge of business case analysis and preparation for different internal projects, and the business development and launch of network elements, contract negotiation and management
• Designed business improvement programs and developed programs of accomplishment
Achievements
Built the O&M organization from scratch
Established the Vodafone-HQ and set up 49 stores over Egypt
Headed the Team for Y2K project, BCP, ISO, Health & Vocational committee
.
Pre-Construction Survey .
FOC civil and installation work supervision .
Ensure the construction on schedule and as specified by the contract .
Managing the Acceptance Tests (PAT) for both fiber and copper cables .
Supervision of concrete works for exchange buildings, MHs and HHs (
According to ASTM code )
Maximizing Production at a given cost or minimize cost for a particular level of output.
Review all work flows to see if they can be speeded up, redirected or streamlined.
Examine any bottlenecks or delays to identify causes and suggest remedies.
Ensure efficiency of all running activities.
Coordinate the work progress to MoPTT.
Prepare reports, presentations to illustrate achievements.
SRS Project :
Reviewing the planning of the civil work of each system.
Ensure the appliance of project communications management plan.
Control project records, reports and presentations.
Supervising of Surveying and marking the location of Towers using GPS .
Supervising the selecting construction access roads .
Supervising the erection of steel Tower and fences .
Ensuring the sub-contractors to perform their work in a quality manner
Support all placing & splicing testing teams .
Hand -over execution work to the customer
Quantity surveying for the work done .
Cost control for OPS network materials
Surveying
Managing construction crews performance.
Full coordination with consultant regarding work under progress.
Manage multi activities through available resources.
Manage subcontractors to meet the project schedules.
Cost estimate for change orders.
Prepare weekly / monthly reports for top level management.
Pre-contracting planning
Surveying
Test Diggings
Managing construction crews .
Supervision of concrete construction and exchanges Buildings
Supervision of road crossing and railway crossing .
Planning and control to bring the project to completion on schedule with budget.
Quantity survey for civil and cables work
Participation on doing shop drawings by Auto cad .
Project management