senior sales executive
Islamic Finance House
مجموع سنوات الخبرة :12 years, 6 أشهر
• Collect the document from the customer, check his history from the central bank
as our policy required.
• Giving loan for local and expat customers without transferring their salary .
• Visit the market and checking eligibility of each client regarding for his salary and
his company listed.
• Make sure to reach and exceed the monthly target as required.
• Doing sales through outbound calls and communicate regarding product and
Services which the company can provide.
• Doing indoor and outdoor presentations to which the client can take advantage
and benefit from the company promotions.
• Checking eligibility of each client and obtaining proper documentation as per
Company target.
• Make sure to reach and exceed the monthly target as required.
• Organizing sales visits.
• Demonstrating and presenting products.
• Establishing new business.
• Maintaining accurate records.
• Attending trade exhibitions, conferences and meetings.
• Reviewing sales performance.
• Negotiating contracts and packages.
• Aiming to achieve monthly or annual targets.
• Highly skilled in greeting guest with a gracious smile and offering them to help
in their needs and wants.
• Flexible in handling different request accurately and finish on timely manner.
• Provides excellent customer service and sales standard procedures.
• Follow up phone calls and answering queries from the customer
• Up sell product to meet sales targets utilizing referral base and strong customer
Relation
• Demonstrated to guide customers from the beginning to end of their sales
Journey.
Telesales for Vodafone Egypt (from May 2013 Till now)
➢ Help desk Operator responsible for handling customer calls, complaints and distributing calls among our Engineers.
➢ Tell the customer about the offers and try to convince him with it.
➢ Shows a broad knowledge of products, services and their competitive advantages.
➢ Check his personal data.
➢ Deliver the accurate information for the customer.
➢ Identifying customer's complaint and find solutions.
➢ Adding value for Vodafone customers and exceeding their expectation.
➢ Effectively interprets the needs of the customers, maintains and enhances standards of quality for the services offered.
➢ Builds a customer relationship/partnership, which adds value to the customer leading to a long term profitable relationship.
Customer service for etisalat from (from Jan 2012 to march 2013))
➢ Resolving problem issues which is concerned with customers.
➢ Resolving customer complaints and providing customers with accurate and efficient manners about the requested services.
➢ Support etisalat services and offers.
➢ Provide customers with the latest updates and give them full information about their inquiries.
➢ Receive inquiries, answer them and log them on the system.
➢ Surveying customer satisfaction rate and Troubleshooting customer's problems.
➢ Resolves customer complaints and problems, escalates issues to appropriate persons/teams whenever needed.
faculty of arts (English Department)
Graduation year: Jun 2011
University: Mansoura University.