Customer Account Manager
King Rollman For Trading & Importing
مجموع سنوات الخبرة :14 years, 3 أشهر
Key Responsibilities:
- Responsible for all customers of heavy industries) iron, steel & aluminum)
- Responsible for all customers of Food industries& cardboard.
- Monitor customer satisfaction with products and after-sales services
- Searching for new potential clients.
- Lead team of delegates, assigning daily, weekly and monthly targets according to the annual sales plan
- Responding to customer inquiries, installing bearings and alternatives.
- Making an itinerary for the delegates and the daily meeting to study the extent of achieving the goals.
- Making quotes and following up on customers.
- Dividing the market into sectors and studying the clients of the sectors individually.
- Communicate with potential clients and schedule appointments to enhance the sales process.
- Follow up the finishing process and compare it with the proposed timeline.
- Evaluate current operational performance and provide strategic plan for improvements.
- Overseeing the company's marketing campaigns
- Identify problems in Sales process and resolve them in quickly and timely manner.
Highlights:
- Create database to record, update customer information.
- Increasing sales by making a telephone line for technical advice for installation and explaining technical alternatives to customers
- Running advertising campaigns and managing the company’s social media accounts on Facebook & LinkedIn
A Freelancer marketer and content writer for a number of companies
- Calpeda pumps (El Sharq for Trade and Agencies) https://elsharq-egy.com/ - Egypt
Al-balwi Trading Est ( https://www.fentazia-sa.com/ ) - Saudi Arabia
- ASHOC a software marketer platform ( http://www.askhoc.com) - Egypt
- Fast Step Co, for Trade and Marketing Agent of (Body control products - Vitayes - AGEBACK) - Saudi Arabia
Key Responsibilities:
• Update spare parts inventory in coordination with warehouses.
• Find cost-effective solutions for supply chain processes.
• Arranging supply, shipping, delivery and P.O with suppliers.
• Make comparisons to quotations from suppliers & vendors and present them to the CEO for approval.
• Constant search for new suppliers and updated expected prices for spare parts.
• Schedule maintenance and repair work.
• Schedule of itineraries and solving fleet problems.
• Track vehicle/equipment mileage and operating hours
• Handle all contracts & bills related to the providers of the Mobiles, transportation and any other benefits providers.
Highlights:
• Contribute & Supervising installation Tracking system for itineraries to reduce operating expenses and following up on drivers and their locations.
• Linking the car tracking system to the financial management and sales management to speed up the billing and delivery processes.
Performance Management :
• Submitting performance follow-up reports to the top management with recommendation every month.
• Supervising the KPI for drivers and conducting surveys for employee satisfaction.
• Analyze the consumption rates of spare parts every quarter and submit them to the competent department.
Key Projects to Credit:
Oracle System Deployment:
•In-charge of implementation of the automated system for operational administration; planned and completed the set-up of the Oracle module for the marketing department to optimize tasks.
•Created digital files for 85% of the department’s total paperwork and enabled the retrieval of information for future reference.
•Contributed to the realignment of the accounting function by integrating accounting data with the auditing department; generated invoices and accounting reports through Oracle.
•Built a robust system to record news in real-time through the electronic platform and ensured that news from across the world was covered in the least possible time.
Highlights:
•Developed departmental processes, implemented the biometric attendance monitoring system for the marketing department and monitored adherence to the personnel policy.
•Devised a business development model to increase subscriptions of the newspaper through comprehensive inter-departmental coordination.
•Initiated official communication between the marketing, distribution and subscription departments to cohesively develop plans for promoting the newspaper, increased area-wise circulation; measured progress for a given accounting period.
Key Responsibilities:
Accounts Receivable Management
•Generate invoices for all sales made during a month; ensure accurate data entry in specific databases including subscriber / customer and distributor information.
•Develop a weekly and monthly collections strategy for different customer segments (individual and institutional) adhering to the receivables management policy approved by the organization.
•Forward the payment advice to customers for advertisements placed in the newspaper, communicate with them to answer queries and resolve discrepancies, and expedite receipts.
•Discuss and finalize settlement options to tackle chronic defaulters, collect dues to settle delays, and send reminders to speed up collections.
Team Management
•Lead a team of delegates, assign daily, weekly and monthly targets to them according to the annual sales plan, evaluate their job performance and provide incentives to improve sales results.
•Provide administrative and executive decision-making support to the management through specific reports generated for charting business expansion plans and organizational development strategy.
External Stakeholder Liaison
•Monitor the top 100 customer accounts, track market share figures, rate of revenue generation, area-wise market coverage, and submit analytical reports to their Board of Directors; hold meetings with their management teams to discuss business development.
•Correspond with advertising agencies, assist agency representatives in placing ads with the newspaper, and coordinate with internal departments to maintain profitable business relations with prominent ad agencies.
information on flight schedules and reservations to customers, booked flight tickets, processed payments and guided travellers to secure travel insurance and accommodation at various destinations.
•Maintained detailed information of flights operated by all airlines in Egypt, provided alternative solutions to travellers in case of non-availability of seats on particular flights and ensured high customer satisfaction scores.
•Worked extensively on the internal database to register customer details, updated customer information as required, entered details of bookings made and discounts availed, and generated activity reports as directed by the management.
•Tracked the online portal, communicated changes in dates of departure, arrivals etc. to customers and ensured that tickets were emailed / mailed to customers in time.
•Assisted customers with passport and visa formalities and directed them to appropriate agencies for document clearance and payment processing.
in cooperation with
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