Mohamed Hedi IOUAZ

• Provided multilingual customer support through live chat, assisting customers with product inquiries, order management, delivery tracking, returns, and after-sales service.

• Resolved customer issues efficiently while maintaining high customer satisfaction and adhering to company quality standards.

• Collaborated with internal departments including logistics, operations, and sales teams to ensure timely resolution of customer requests.

• Managed multiple conversations simultaneously in a fast-paced environment while maintaining accuracy and professionalism.

• Utilized CRM and support platforms to document interactions, track cases, and analyze customer feedback.

• Contributed to improving customer experience by identifying recurring issues and proposing process improvements.

• Assisted in the preparation, organization, and execution of electoral operations in accordance with national regulations and procedures.

• Supported voter registration, polling station logistics, and election-day coordination activities.

• Verified and processed electoral documentation while ensuring accuracy, confidentiality, and compliance with official guidelines.

• Coordinated with election staff, local authorities, and stakeholders to facilitate smooth electoral processes.

• Maintained records, prepared reports, and contributed to operational planning and administrative support tasks.

• Demonstrated strong organizational, communication, and problem-solving skills in a fast-paced, deadline-driven environment.

• Participated in community development initiatives aimed at promoting civic engagement, environmental awareness, and social responsibility.

• Assisted in organizing public events, awareness campaigns, volunteer activities, and community outreach programs.

• Coordinated with volunteers, local organizations, and stakeholders to support project planning and execution.

• Contributed to environmental cleanup campaigns, cultural events, and initiatives focused on improving the local community.

• Developed teamwork, leadership, communication, and event coordination skills through active involvement in volunteer projects.

• Supported social impact initiatives that strengthened community participation and local development in the Bizerte region.

• Developed an XCP diagnostic tool for embedded vehicle ECUs on Linux Yocto / Raspberry Pi 3 with PiCAN2 hardware, enabling
structured fault diagnostics on CAN bus networks.
• Built a Python / PyQt5 interface supporting both manual and automated testing workflows, improving diagnostic consistency
and reducing test cycle time.
• Authored detailed technical diagnostic reports used for engineering analysis and root-cause investigation — core skills directly
transferable to industrial maintenance and controls engineering roles.

• Provided professional customer support via email, handling inquiries related to orders, deliveries, refunds, account issues, and product information.

• Investigated and resolved customer cases while ensuring compliance with company policies and service standards.

• Managed high volumes of customer communications with accuracy, efficiency, and attention to detail.

• Collaborated with internal departments to address complex customer issues and ensure timely resolutions.

• Maintained detailed records of customer interactions using CRM and case management systems.

• Consistently delivered high-quality service by demonstrating strong written communication, problem-solving, and customer relationship management skills.

• Designed and developed an inventory tracking application to support industrial inventory management and stock monitoring operations.

• Implemented centralized item management features, improving inventory visibility, organization, and data accessibility.

• Participated in requirements analysis, application testing, and system validation to ensure reliability and usability.

• Assisted in optimizing inventory control processes, contributing to improved operational efficiency and resource management.

• Collaborated with technical and operational teams to identify workflow improvements and support digitalization initiatives.

• Gained practical experience in industrial operations, software development, database management, and process optimization.

• Coordinated international exchange and cultural exchange programs, facilitating opportunities for students and young professionals.

• Managed communication with international participants, partner organizations, and local stakeholders to ensure successful program delivery.

• Assisted in recruitment, onboarding, and support of exchange program candidates throughout the application and placement process.

• Organized events, workshops, and promotional campaigns to increase awareness and participation in international exchange opportunities.

• Collaborated with cross-functional teams to achieve organizational goals, improve participant experience, and strengthen partnerships.

• Developed leadership, project management, communication, and intercultural collaboration skills while working in a multicultural environment.