محمد Isharudeen

Have extensive knowledge of warehouse management systems, including order management,
customer service support, inventory control, supply chain management, and marketing
automation tools.
• Working knowledge of Microsoft Office 365 (Excel, Outlook), including cloud-based services,
such as OneDrive and SharePoint.
• Maintained working knowledge of all aspects of Manage Engine, Desktop Remote Control in
order to preform and trouble shoot all tasks effectively.
• Troubleshooting and configuring industrial printers, barcode printers, and scanner systems to
ensure proper functionality.
• Controlled, maintained, and troubleshot all assets for IT department, including laptop
computers, scanners, and printers.
• Performed routine network monitoring and maintenance, resolving issues including connectivity
and latency problems, service requests, and software installations.
• Resolved and reported ERP issues to the Amazon IT team, providing 24/7 support for the
operation.
• Handled network issues, troubleshooting and resolving network issues to ensure the best
quality connection possible for both our clients and associates.
• Enrolled new users into Biometric & providing access cards for all employees .
• Provided customer service and technical support via phone and email for all IT users, including
engineers, programmers, and analysts

• Installed / Updated core software, including Microsoft Windows 10, 11, Apple OS X, and Linux.
• Performed hardware, software and network level support to the end users.
• Setup, test, operate, and troubleshoot audio visual and videoconferencing equipment.
Troubleshoot audio and video technologies and perform maintenance .
• Provided technical support to Hospital Information Systems (HIS) department in implementation
and troubleshooting of Hospital Management Software - PRACTO INSTA.
• Provided end user training on audio-visual systems and technology, including troubleshooting
and assistance.
• Installed hardware and software on staff laptops in accordance to the requirements of software
and hardware.
• Installed and maintained desktop computing equipment, printers and workstations.

Took on the role as IT Help Desk and provided instant solutions to IT issues.
• Maintained company-wide IT assets and infrastructure, including desktops, servers,
network infrastructure, and IT assets.
• Experience in supporting and troubleshooting network, servers, printers, PCs.
• Provided technical support for high-level executives, troubleshooting server problems
and resolving issues with email accounts.
• Installed anti-virus software and ensured virus definitions were up-to-date as part of
maintenance procedures.
• Performed hands-on desktop support, including installing and upgrading software,
installing hardware, implementing file backups, configuring systems and applications

I provided support for remote user assistance and troubleshooting for customers utilizing our
servers and software.
• Provides support for hardware and software issues in a step by step process. Ensures customers
are thoroughly understood when the issue is resolved.
• The System Administrator has installed and maintained computer systems and network
equipment including installation of new programs and upgrades, troubleshooting problems.
• Perform upgrades and install software updates
• I have installed and maintained company s computer systems for several years, including
Windows/Linux systems.
• The IT Support Engineer offers support to all aspects of the organization’s computer systems
and networks, from hardware installation to operating system updates. This role is responsible
for planning, analyzing and implementing solutions to complex problems.