Mohamed Ismayil

• Manage key Government accounts - (South African Consulate - Dubai), (Tadbeer, Tasheel, Tawjeeh - Dubai and Sharjah)
• Manage business development activities and develop a market presence for Business Setup in the UAE.
• Identify new income-generating opportunities resulting in AED 400, 000 approx profit in 2019.
• Sales conversion of potential and prospected clients for Business Support function.
• Responsible for achieving Operating Plans and boosting profit targets.
• Build relationships for better clientele.
• Direct the team to achieve financial targets.
• Head the organization to achieve long term goals, design and implement KPI and Operations Process.
• Manage organization expenses and procurement by not compromising the quality.

• Develop new customer development strategies for Maltese businesses in the UAE and GCC region.
• Support the Maltese and other European Business to expand in the UAE and GCC region.
• Assist the Maltese business to expand into the GCC market with both ATL and BTL marketing techniques.
• Business development and expansion of UAE business to Maltese territory.
• Promote UAE business organizations to establish in Malta and enter European Market sector.
• Handle communications on internal policies, external programs and bilateral agreements.
• Support the Director on budgeting the tourism marketing and development activities within the UAE region.
• Create and circulate all developments, achievements and governmental updates.
• Increased application intake by 18% resulting in an increase in the visa service revenue.
• Reduced administration cost by 13%.
• Improved Consular section operations from 73% accuracy to 99.3% accuracy.
• Manage and liaise with visa application centres in UAE.
• Manage and evaluate the performances of external partners against their target SLAs.
• Decision making of Schengen visa applications, support Maltese customers with government documents.

• Handle business development operations of visa departments in Abu Dhabi, Sharjah and the Northern Emirates.
• Build and develop corporate strategies with Embassies and Consulates for Visa Application Centre project.
• Boost and develop corporate accounts in outbound visa and travel operations.
• Developed PR & Media strategies for marketing and branding travel services including visa operations.
• Train and recruit staffs, develop a corporate team for increasing UAE visa service operations and customer service.
• Research, develop and head the team for Visa Application Centre Projects.

• Cross-selling all value-added services to customers and generate revenue for achieving profit targets.
• Promote, develop and boost the value-added services by managing the turnaround time in each area.
• Manage, assist all VVIP customers such as Ministers, Government heads and high profile businessmen.
• Work with the business development team for initiating and increasing revenue generation opportunities.
• Resolve the issues and complaints of the customers and complete complaint management.
• Manage all zones of the British and Schengen Visa Application Centers in Dubai and Abu Dhabi.
• Prepare and implement SOP, BCP, WIM, Complaint Management action.
• Coach, train and develop new joiners and existing talents.
• Correspond with clients and suppliers on operational requirements.
• Review all data reports and ensure timely delivery from all depts.
• Conduct workshops, training etc. teaming with HR and senior management to set KPI and KPA.