Mohamed Jama

• Tutor students Math subjects, discussed educational goals and expectations, ensured students is on track with assignments and coursework.
• Evaluate students learning styles and provide appropriate techniques for maximum understanding.
• Help prepare students for upcoming tests or exams after school or during study periods.
• Explain math concepts in caring and encouraging environment to help students thrive and learn.
• Stressed importance of good study habits by encouraging students to create personalized study plans.
• Provide academic support, motivation, and guidance throughout the school year.
• Collaborate and give parents ideas for activities that would benefit students.
• Use equipment supplies safely and keeping the physical environment clean and orderly.
• Troubleshoot technical issues, and general computer use.

• Provided support Tier I & Tier II system hardware and software issues.
• Monitored IT BMC Remedy existing tickets, and supported desk incident tracking systems.
• Provided daily customer support to ensure customer satisfaction and maintain good relationships with lines of business..

• Provided technical support to new students and guiding through steps to resolve issues.
• Installed memory, maintain, and upgraded computers, while ensuring optimal workstation

• Assisted in daily preparation duties as assigned for the building, testing, and repairing of PC, VoIP phones, and data communications networks.
• Modified and build HP, DELL, Cisco, Avaya, Video conference Polycom systems, while effectively prioritized the work.
• Installed and configured new hardware for improving performance.