Mohamed Karam Ismail, Operational supervisor

Mohamed Karam Ismail

Operational supervisor

Teleperformance / OnAir Account

Lieu
Egypte - Le Caire
Éducation
Baccalauréat, Interior Design
Expérience
15 years, 2 Mois

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Expériences professionnelles

Total des années d'expérience :15 years, 2 Mois

Operational supervisor à Teleperformance / OnAir Account
  • Egypte - Le Caire
  • Je travaille ici depuis décembre 2012

OnAir is a service provider for WiFi and GSM onboard aircrafts. My job is to check for any technical issues in the aircrafts to provide an efficient service for the passengers.

I have a team of 10 members, helping to provide a reliable customer service for the passengers that purchased our service. We are working with 15+ airlines.

International account advisor UK à Vodafone
  • Egypte - Le Caire
  • mai 2012 à octobre 2012

Solve and help any customer with billing issues or technical issues and to reach a resolution that satisfay the customer

Manager à MK Bookshop
  • Egypte - Ismaïlia
  • février 2009 à mai 2012

Quality of the goods sold, designing, translating, reaching sales target, implementing new innovative ideas to the market

Éducation

Baccalauréat, Interior Design
  • à Atlantic International University
  • juin 2010

GPA is 3.50 Scholarship with 1200 credits

Etudes secondaires ou équivalent, IGCSE
  • à Al Dhafra Private School
  • décembre 2007

Received a scholarship for 1200 credits

Specialties & Skills

Interior Design
Microsoft Office
Technical Support
Management
designing softwares
Microsoft Office
Interpersonnel skills
Multitasking skill
Leadership
Inbound Supervison

Langues

Anglais
Expert

Formation et Diplômes

STEPS (Certificat)
Date de la formation:
November 2013
Valide jusqu'à:
November 2013
STEPS (Certificat)
Date de la formation:
November 2013
Valide jusqu'à:
November 2013
STEPS (Certificat)
Date de la formation:
October 2013
Valide jusqu'à:
January 2014
2D + 3D certifications from Auto Desk, New York, USA (Certificat)
Date de la formation:
October 2010
Valide jusqu'à:
December 2010

Loisirs

  • web surfing
  • listing to music
  • basketball
  • swimming