Product Specialist (Sales & Technical)
ZELL-V Cellular Therapy
مجموع سنوات الخبرة :11 years, 1 أشهر
• Identified new business opportunities and established strong business relationships.
• Managed the entire sales cycle starting from lead identification to deal closing.
• Provided education and training for medical staff and end-users.
• Resolved customer complaints by identifying the key issues and provide suitable solutions.
• Increased awareness of the company products by creating content for various marketing channels.
• Managed company resources for the best deployment.
• Attended relevant scientific conferences and events in the region.
•• Achieved yearly target through selling service contracts, warranty extensions, spare parts, and service visits.
• Installed complex dermatology LASERS systems as per manufacture standards using relevant test tools.
• Provide operational and technical training for end-users and clinical engineers.
• Analyzed complex problems, collected data, established facts and executed corrective action plans to improve department operational efficiency.
• Wrote technical reports and documented them on SAP.
• Managed inventory by ensuring the availability of spare parts while keeping non-movable stock to the minimum.
• • Achieved yearly target by selling service contracts, warranty extensions, spare parts, and service visits
• Consistently completed projects through managing delivery, installation, training, and control all financial aspects.
• Installed Ophthalmology (Diagnostic and surgical), ENT, Ultrasound and Orthopedic equipment
• Provided operational and technical training of hospital clinical engineers
• Integrated assigned medical equipment into the hospital network (DICOM, Hospital Information System).
• Used broad expertise in Biomedical engineering to help resolve the urgent issues in assigned medical equipment.
• Installed a wide spectrum of medical equipment.
• Ensured compliance to quality standards and maintaining all quality control documents.
• Performed preventive maintenance and recommended upgrades (hardware/software).
• Troubleshooting breakdowns following service manuals, reading schematics and technical drawings.
• Managed installation and deinstallation on exhibitions and customer demos.
awarded Merit
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