Regional Call Center Supervisor
SHOWTIME
Total des années d'expérience :19 years, 3 Mois
a) Daily coaching and training for customer care agents.
b) Generating a monthly performance report.
c) Handling escalated calls and complains from customers.
d) Create monthly resource planning for the customer service.
e) Weekly and monthly quiz for the agents to make sure that they are updated with the latest business rules and product knowledge.
f) Giving monthly evaluation and set monthly objectives for each agent separately depends on his/her monthly performance.
g) Motivating the agents by giving them weekly business competitions.
h) Participated in hiring new calibers to the call center with the HR department.
i) Create outbound campaigns to take customers feedback regarding our service.
j) Listening to live and recorded calls for quality assurance purposes.
Working as a regional customer service executive, My duties is to handle customers complains and needs and helping them in their service issues, upgrading and downgrading their service and Solve their technical problems as well as explaining their billing details.
Worked as a Direct Sales Agent in the credit card department, responsible to make calls with customers and set appointment with them, then meet face to face and close the deal with them.
Worked as Customer Service representative, handling ustomer's Complains and solve it, helping the customers in their needs.
Worked in the Tele-sales department which is marketing roducts over the phone among the USA and the Canadian region.
Bachelor of Commerce, Major Accounting