Customer Service Manager
Andalsuia Hospitals -egy
Total years of experience :9 years, 10 Months
Andalusia hospital, Alexandria
Senior Customer Service CRM, 2015-2017
• Provide assistance and advice to customers who use the company's products or services
• Contact customers by telephone, email, message politeness and face to face
• Investigate and resolve customer problems, which may be complex or long-term problems that have passed customer service assistants .
• Dealing with customer complaints or any major incidents, such as a security problem or client being become ill .
• Issuing refunds or compensation to customers .
• keep accurate records of discussions or correspondence with customers .
• Analysis of statistics or other data to determine the level of customer service and provide analysis for the Managers .
• Production of written information to customers, and often involve the use of packages / software .
• Write customer service analysis reports provide for managers of company .
• Develop feedback or complaints procedures for customers to use .
• Improve customer, policies and standards for your organization or management service procedures .
• A meeting with other managers to discuss the possibility of improvements in customer service .
• Participate in recruitment and assessment processes .
• Training staff to offer a high level of customer service .
• leading or supervising a team of customer service staff .
• Learning about the company's products or services, and keeping up to date with the changes
• Keep by developments in customer service by reading relevant journals, going to meetings and attend courses.
• Preparation daily report about customer’s complaints internal and external to the hospital.
• Sending E-mails and faxes to all patients.
• Clarification of all customer feedback from the hospital.
• Mastery of strategies that will give customers more than they expect.
• Master powerful strategies to solve customer problems and strengthen the bridges of allegiance.
• Work under the coordination with other related departments.
• Preparation of seminars and conferences of physicians
• Innovation and implementation for events of company ( Happy Customer - Ideal employee - Clown show for patient - Music's for patient - Eids - Decorations of new year - Ramadan - Winter )
Alexandria University, King Marriott Academy , Arts BA Sociology, communication and Media , 2011
