IT Support Executive
Axiom Telecom
مجموع سنوات الخبرة :10 years, 3 أشهر
• Provided a high level of customer service while supporting all AXIOM west region Retail branches, Van Sales, Logistics and Head Office staffs using ManageEngine IT help desk software.
• Support includes, but is not limited to, office, personal, mobile and output technology and all other technology needs, both in the office and at the client site.
• Maintaining system security & telecommunication networks.
• Hardware and software asset tracking and inventory management, lifecycle process controls for HW assets.
• Supporting the management regarding IT Projects.
• Project | Axiom-WinIT Android App
Managed successfully via a qualified technical team in bringing a new Mobile system to Van Sales team which is powered by Mobility, Real time collaboration and Analytics.
• Project | Axiom Stock Analyzer
Participated as KSA west region Team Leader in installing, tutoring and monitoring new IT project that helps inventory team to achieve refined, full detailed and accurate data for Van Sales stocks.
• Maintain project schedule and costs through regular monitoring, coordination and problem solving.
• Assisted IT Manager in local vendor relationship management.
• Designed and developed web applications based on customer demands using HTML - CSS - PHP - MySQL.
Overall charge of the planning and execution of new Pandati stores IT Projects
Coordinating resources and timetables with Projects Dept. and IT Dept.
Managed succesfully to accomplish IT Projects for 60 new stores in KSA
Maintains quality service by establishing and enforcing organization standards
Documenting assets delivery to stores regarding assets tracking procedures
Managed network and monitored server performance (Infrant ReadyNAS NV+ File Server).
Handled daily routine tickets regarding employees’ technical issues, such as forgotten
passwords, email issues, outlook/office problems and basic network problems.
Performed minor repairs to hardware, software, and peripheral equipment, following
design or installation specifications.
Improved client relations and service based on outstanding communication, technical
efficiency and problem-solving skills.
Provided on-site support to all clients and managers within the region.
Master of Information Technology in Multimedia Computing (Program by Coursework and Dissertation)
Bachelor of Science in Electrical Engineering and my submajor is Computer