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Mohamed Megahed Abd El Fatah, Workforce Specialist

Mohamed Megahed Abd El Fatah

Workforce Specialist

Raya Contact Center (RCC)

Location
Egypt
Education
Bachelor's degree, Bachelor Degree of Education
Experience
14 years, 11 Months

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Work Experience

Total years of experience :14 years, 11 Months

Workforce Specialist at Raya Contact Center (RCC)
  • Egypt - Cairo
  • My current job since August 2011

create schedule for operation make sure that all agents on the queue adhere to thier schedule. And make sure also that achieve our SLA target

Call Center Agent at Etisal International Co. (Etisalat UAE Off-shoring DQ Services)
  • Egypt - Cairo
  • December 2009 to August 2011

handling customer inquiries via phone

وكيل تأمين at ALICO
  • Egypt - Cairo
  • October 2009 to December 2009

Sales Executive

Sales Executive at Target for Marketing
  • Egypt - Cairo
  • July 2008 to October 2008

Sales Executive

Education

Bachelor's degree, Bachelor Degree of Education
  • at 6 October University
  • June 2009

Specialties & Skills

Call Center
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Customer Service
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MS Office
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Languages

English
Expert

Training and Certifications

Finance for non-financial (Training)
Training Institute:
Raya contact center
Date Attended:
January 2016
Ontrac Development program (Training)
Training Institute:
Raya contact center
Date Attended:
January 2016
TOEFL (Certificate)
Time Managment (Training)
Training Institute:
American Chamber of commerce
Date Attended:
January 2015
Duration:
15 hours
International Computer Driving license (ICDL) (Certificate)
Date Attended:
January 2009

Hobbies

  • Swimming & Football