Mohamed Mehdi Elarfi

• Working as part of the sales team to develop both new and existing markets.
• Involved in developing sales & pricing strategies.
• Liaising with customers & the dealer network to answer and resolve their queries.
• Identifying and then researching potential leads and opportunities.
• Constantly developing existing sales processes which will generate sustainable growth.
• Responsible for developing own portfolio of customers.
• Collecting all the information required to create a request for an estimate.
• Writing accurate & informative sales reports and documentation.
• Contacting prospective clients by phone and email.
• Identifying the customer's needs.
• Dealing with a diverse range of clients in the private and the public sector.
• Evaluating competitor activity and developing appropriate responses.
• Attending sales appointments at clients premises.
• Attending trade shows and exhibitions when required.
• Cold calling potential clients via telephone or personal visit.
• Making appointments to meet new and existing clients.

• Deducted from the value of the product not conforming to specifications from 20% to 4%
• Monitoring of production and ensuring compliance processes and deadlines
• Intervene in case of technical difficulty, provide necessary adjustments
• Preparing daily workloads for staff & coordinating the daily allocation of work.
• Motivating the team to achieve high standards and work targets.
• Handling new client enquiries and acting as the face of the business.
• Dealing with and resolving problems and issues which arise.
• Working with the sales and marketing team to drive sales forward.
• Mentoring and training up junior and new staff.
• Monitoring & reporting on standards & performance targets.
• Arranging & chairing weekly team meetings, focusing on targets & achievements.
• Implementing new initiatives. Involved in the recruitment of new staff.
• Praise team members and creates a positive working environment.
• Ensuring all administrative and IT records are entered and updated correctly.
• Providing prompt and accurate information on individual performance.
• Coordination and regulation of production activity
• Respect of issues of productivity, quality, hygiene and security
• Ensure maintenance (preventive and /or curative)

• Customer Calls and emails management
• Handling customer complaints in a calm manor.
• Providing a friendly and helpful service to customers.
• Demonstrating good product knowledge to customers on key promotions and offers.
• Collaboration with the manager to perform administrative and commercial tasks
• Assistance in establishing commercial offers
• Managing internal document references
• Carrying out stock replenishment.
• Advice of the customers on the adequate products
• Make the commercial and technical study of the request of the customer( availability of products)
• Ensuring all areas of the store remain tidy at all times
• Manage the elements of payment of the orders (regulation, invoicing….)