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تم إلغاء حظر المستخدم بنجاح
محمد محمد, Water Network Operator

محمد محمد

Water Network Operator·KAHRAMAA / EDGEWATER FOR TECHNICAL SERVICES

قطر

بكالوريوس, Computer Science And Electrical Engineering

الخبرة العملية

مجموع سنوات الخبرة: 6 سنوات, 7 أشهر

Water Network Operator

أبريل 2024 - حتى الآن

KAHRAMAA / EDGEWATER FOR TECHNICAL SERVICES

الدوحة، قطر

أبريل 2024 - حتى الآن

• Operated water distribution network valves in accordance with approved standard operating
procedures (SOPs).
• Isolated sections of the water network during maintenance and emergency situations while
minimizing service interruption.
• Responded promptly to reports of leakages and bursts in main and secondary water pipelines.
• Identified and located network valves in the field using as-built drawings and network maps.
• Conducted routine inspections of valves and valve chambers to ensure operational efficiency.
• Actively contributed to ensuring continuous water supply, maintaining network pressure
stability, and reducing non-revenue water (NRW) while preserving service quality.

مجال الشركة:
معالجة المياه ومياه الصرف الصحي
الدور الوظيفي:
الهندسة

Water Network Operator | Field Operator

أبريل 2024 - حتى الآن

KAHRAMAA / EDGEWATER FOR TECHNICAL SERVICES

الدوحة، قطر

أبريل 2024 - حتى الآن

• Monitoring water pressure in the network and ensuring continuity of the service.
• Opening and closing valves according to network schematics.
• Overseeing water tank levels and conditions.
• Conducting regular field inspections along pipeline routes and early detection of leaks and reporting them.
• Testing chlorine equipment and water quality in the field.
• Immediate response to water outage or leakage reports.
• Isolating affected areas of the network when necessary and coordinating with the maintenance team to
resolve it.
• Reporting any field observations or changes to supervisor.
• Complying with SCADA or monitoring systems where applicable.
• Applying quality standards in accordance with regulatory authority requirements.

مجال الشركة:
معالجة المياه ومياه الصرف الصحي

Water Network Operator

فبراير 2024 - حتى الآن

Kahrmaa - Edgewater for Technical Services

الدوحة، قطر

فبراير 2024 - حتى الآن

مجال الشركة:
الإنتاج الصناعي
الدور الوظيفي:
الهندسة

Maintenance Engineer

مايو 2020 - أبريل 2023

SUDANESE ELECTRICITY DISTRIBUTION CO. LTD (SEDC)

الخرطوم، السودان

مايو 2020 - أبريل 2023

• Fault response & Restoration, Diagnose and resolve network outages as quickly as possible to minimize
downtime and restore power supply.
• Transformer Preventive Maintenance, Inspect and service transformers including oil sampling, insulation
testing, and performance evaluation.
• Protection Relay Testing & Calibration, Verify and test protection relays and devices to ensure the network
is properly safeguarded against faults.
• Safety Procedures & LOTO Compliance, Issue permits to work and ensure full equipment isolation before
any maintenance intervention.
• Cable & Insulation Testing, Perform insulation resistance tests and partial discharge measurements for
early detection of cable deterioration.
• Network Reliability Monitoring, Measure and analyze key performance indicators (SAIDI, SAIFI, CAIDI) and
implement corrective improvement actions.
• Switchgear & Distribution Panel Maintenance, Regularly inspect, clean, and adjust circuit breakers,
switches, and distribution boards.
• Fault Documentation & Root Cause Analysis (RCA), Record every incident, analysis its root cause, and
implement corrective actions to prevent recurrence.

مجال الشركة:
توليد الطاقة الكهربائية
الدور الوظيفي:
الصيانة والإصلاح والدعم الفني

Electrical Distribution Network Maintenance Engineer

مايو 2020 - يناير 2023

SUDANESE ELECTRICITY DISTRIBUTION CO. LTD (SEDC)

الخرطوم، السودان

مايو 2020 - يناير 2023

• Supervised the operation and maintenance of low and medium voltage electrical distribution
network.
• Diagnosed electrical faults and ensured rapid restoration of power supply.
• Oversaw maintenance of transformers, circuit breakers, cables, and distribution panels.
• Reviewed and interpreted network drawings, including single-line diagrams and as-built
drawings.
• Implemented electrical safety procedure and ensured field teams compliance.
• Prepared technical reports and documented faults and maintenance activities.
• Coordinated with control room and relevant stakeholders to enhance network reliability and
reduce outages.

مجال الشركة:
توليد الطاقة الكهربائية

Technical Customer Service Supervisor

فبراير 2019 - ديسمبر 2020

SUDANESE ELECTRICITY DISTRIBUTION CO. LTD (SEDC)

الخرطوم، السودان

فبراير 2019 - ديسمبر 2020

• Supervise, coach, and evaluate the technical support team to ensure high performance and service quality
standards are consistently met.
• Mange and resolve complex or high priority customer complaints and technical issues that exceed frontline
agents capabilities.
• Track key performance metrics such as first call resolution (FCR), average handle time (AHT), and customer
satisfaction score (CSAT) and report results to management.
• Identify skill gaps and conduct regular training sessions to keep the team updated on products, system, and
troubleshooting techniques.
• Monitor and evaluate customer interactions, provide constructive feedback, and ensure adherence to
company procedures and service standards.
• Analyze recurring technical issues and customer feedback to identify inefficiencies and recommend
workflow or system enhancements.

مجال الشركة:
توليد الطاقة الكهربائية
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer Service

فبراير 2019 - يناير 2020

SUDANESE ELECTRICITY DISTRIBUTION CO. LTD (SEDC)

الخرطوم، السودان

فبراير 2019 - يناير 2020

• Supervised the reception and follow-up of electrical faults reports from customers, ensuring
prompt response.
• Directed customer complaints and inquiries to technical teams according to priority, ensuring
effective resolutions.
• Coordinated with maintenance teams to guarantee quick and efficient fault repair and service
restoration.
• Monitored the quality of maintenance work and ensured technical teams adhered to standards
and procedures.
• Recorded all customer reports and technical documentation, analyzing data to identify
recurring fault areas.
• Enhanced customer satisfaction by tracking service quality and preparing regular performance
reports.
• Trained and guided customer service and call center teams to deliver efficient and high-quality
service.

مجال الشركة:
توليد الطاقة الكهربائية
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

Omdurman Ahlia University

سبتمبر 2018

سبتمبر 2018

بكالوريوس، Computer Science And Electrical Engineering

السودان

Omdurman Ahlia University, Faculty of Engineering

يناير 2018

يناير 2018

بكالوريوس، Electrical Engineering

السودان

Omdurman Ahlia University

يناير 2018

يناير 2018

بكالوريوس، Electrical Engineering

السودان

Skills

COMPLIANCE RISK
Intermediate
COMPLIANCE RISK
Intermediate
ELECTRICAL INDUSTRY
Intermediate
ELECTRICAL INDUSTRY
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
BUILDING AUTOMATION
Intermediate
BUILDING AUTOMATION
Intermediate
ELECTRIC POWER SYSTEMS
Intermediate
ELECTRIC POWER SYSTEMS
Intermediate
ELECTRICAL ENGINEERING
Intermediate
ELECTRICAL ENGINEERING
Intermediate
EMERGENCY RESPONSE
Intermediate
EMERGENCY RESPONSE
Intermediate
EPI MAPS
Intermediate
EPI MAPS
Intermediate
FACILITY REPAIR AND MAINTENANCE
Intermediate
FACILITY REPAIR AND MAINTENANCE
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
PREVENTIVE MAINTENANCE
Intermediate
PREVENTIVE MAINTENANCE
Intermediate
SUPERVISORY CONTROL AND DATA ACQUISITION SCADA
Intermediate
SUPERVISORY CONTROL AND DATA ACQUISITION SCADA
Intermediate
SUPPLY CHAIN
Intermediate
SUPPLY CHAIN
Intermediate

اللغات

العربية

اللغة الأم

الانجليزية

متوسط

التدريب و الشهادات

الشهادات
Valid Engineering license, SUDAN ENGINEERING CONCIL
Valid Engineering license