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Mohamed Mohsen Mohamed Elfeel, Training Manager

Mohamed Mohsen Mohamed Elfeel

Training Manager

Baron Palace Sahl Hasheesh

Location
Egypt
Education
Bachelor's degree, HR Management
Experience
20 years, 7 Months

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Work Experience

Total years of experience :20 years, 7 Months

Training Manager at Baron Palace Sahl Hasheesh
  • Egypt - Hurghada
  • My current job since February 2018

 The Creation & Development for Brand Standards.
 Implementing the Service Champions Project.
 Organizing Soft skills training for team members.
 Rank Improvement from number 16 on Tripadvisor.com to number 1 by May 2018 as 1st time to achieve such rank.
 Created Training SOP's and Policy.

Training and Quality Manager at Accor
  • Bahrain - Manama
  • January 2014 to January 2015

 Implement Service Attitude Training
 ISO 14001 implementations.
 Launching Upselling training
 Improve sales by 25% in terms of F&B Upselling, Rooms Upselling/Upgrade.
 Improvement of Trust you scores by 10%

Training and Development Manager / Talent Development Manager at Corinthia Hotel Khartoum
  • Sudan - Khartoum
  • November 2011 to November 2013

 Improve sales by 15% in terms of F&B Up-selling, Rooms Up-selling/Upgrade.
 Improvement of guest satisfaction by 10%
 Creating a training programme for fresh graduates with sponsorship from Haggar Co., with revenue of 10, 000 $.
 Produced ideas to up-sell pastry at the lobby bar, with about 10, 000 $ a year of net revenue.

Training Manager at Resta Grand Marsa Alam
  • Egypt - Hurghada
  • January 2011 to June 2011

 Improvement of staff satisfaction and retention.
 Improvement of communication channels.
 The creating and launching of departmental training for new team members, tailored for hospitality.

Head of Training Department at Sheraton Soma Bay Resort - Starwood
  • Egypt
  • August 2009 to December 2010

 Service Champions Project.
 Improvement of GSS scores
 Achieved the 3rd ranking position in the Middle East and Africa in starwood regarding hospitality and service.

Head of Training Department at Hilton Hurghada Long Beach
  • Egypt - Hurghada
  • April 2008 to July 2009

 Improvement of SALT scores
 Achieved the 1st ranking position in Egypt for Hilton brand in MEA regarding hospitality and service.
 Implement Hilton
Brand Standards .
 Service Champions Project.

Training Administrator at Suez Canal Container Terminal (SCCT)
  • Egypt - Port Said
  • August 2004 to April 2008

( Best Terminal of the year 2005 within all APMT Maersk Group world wide )
From the start up of the project and with all training team had achieved amazing results to train workers to produce the maximum level of productivity in short time.

F&B Supervisor / Sea Food Restaurant at Delta Sharm Resort - Sharm Elshik
  • Egypt - Sharm el Sheikh
  • January 2003 to March 2004

Managing Daily duties of arranging covers
Cleaning landscape,
Receive take-away orders and follow up in timely manner
Manager cashier and food inventory
Dealing with guests
Assist guests and monitor the work-flow
Making sure operation is seem less
Conducting daily briefing and training to staff

HR Generalist at Michael Marine Services
  • Egypt - Port Said
  • January 2000 to December 2002

Managing Calculating salaries
Vacation Balance
Managing office duties
Documentation Administration

Education

Bachelor's degree, HR Management
  • at The American University in Cairo
  • March 2008

With A Grade , my research paper was about Training and Development .

Bachelor's degree, Commerce - Project Management
  • at Suez Canal University
  • May 2001

- Accounting - Project Management - Computer Science - Management Information Systems

Specialties & Skills

Training
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Leadership
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Coaching
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Hospitality Management
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Training Course Development
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MS Excel
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MS Word
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Typing 45 WPM
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MS Powerpoint
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MS outlook
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Observation and Quality
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HACCP
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Upselling
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Adaptability
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Commerce
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Grooming
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Front Office
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Sales and Marketing
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Time Management
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Attitude change
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Team Building
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Food and Beverage
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Social Profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Expert
English
Expert
Dutch
Beginner
Russian
Intermediate

Memberships

The American University In Cairo
  • Post Graduate Member
  • April 2008

Training and Certifications

Hazard Analysis and Critical Control Points (HACCP) (Certificate)
Date Attended:
May 2010
Valid Until:
May 2010
Certified Hospitality Departmental Trainer (CHDT) (Certificate)
Date Attended:
February 2010
Valid Until:
February 2010

Hobbies

  • Reading, Music, Travel, the sea .
    Improved customer satisfaction for multinational brands like Hilton, Starwood and Accor . Have created motivational approach for the team members . Working on issuing training book which will include insights to improve performance through leadership and sustainable HR best practices.