IT Technical Support Engineer
Centro Global Solutions
مجموع سنوات الخبرة :9 years, 10 أشهر
• Responsible for providing first level of resolution in troubleshooting network, hardware and software issues.
• Responsible for escalating unresolved queries to the next level of support.
• Responsible for providing on time problem resolution.
• Handle different requests using ticketing system or e-mail.
• Deliver the knowledge needed to the customers in simple way.
• Installing HP Service Manager on customer's environment.
• Integrating customer's Active Directory with HP Service Manager.
• Customizing and Implementing HP Service Manager according to customer's need.
• Training customers on how to use HP Service Manager.
• Installing different WAN solutions (Enterprise leased lines SDSL) according to customer needs.
• Configuring and troubleshooting DSLAMs problems (Huawei - ALCATEL).
• Troubleshoot WAN physical and data link problems (links - speed -flapping - modems - Connectivity).
• Configuring Customer Edge Router according to his needs (NAT - DHCP - Static Routing - Dynamic Routing).
• Handling routing Issues between CE and PE.
• Handling routing issues between customer branches.
B.Sc. in Electrical and Electronic Engineering, School of engineering, Canadian international College Graduation Project : IPTV (internet protocol Television). Graduation Project Grade : Excellent.