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mohamed mounir, Technical Support Specialist

mohamed mounir

Technical Support Specialist·IGI

Egypt

Bachelor's degree, Communication and Electronics Engineering

Work experience

Total years of experience: 4 years, 1 months

Technical Support Specialist

March 2016 - August 2018

IGI

Cairo, Egypt

March 2016 - August 2018

- First and Second line support and Respond to queries either in person or over the phone or email
- Diagnosing PCs And Laptops issues (hardware & software) and Follow up with users to ensure issue has been resolved
- Troubleshoot problems of printers and Administering Print Server
- Resolve technical problems with Local Area Networks (LAN)
- Microsoft System Infrastructure - Managing (AD, DHCP, File Server, Hyper-V, Backup, VMs, etc.
- Managing Kaspersky Endpoint Security anti-virus server
- Managing CCTV, Attendance, Access control Systems
- Participate in managing VOIP system "GrandStream"
Company industry:
Real Estate
Job role:
Information Technology

Technical support Engineer

August 2014 - February 2016

Tigrisnet

Cairo, Egypt

August 2014 - February 2016

- handle technical issues with clients via phone and emails which related to Vsat (satellite Internet ) and Voip
- Update database of the company website .
- Maintaining and administrating computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
- Administrating company servers (Managing & Maintaining & check the event viewer to solve any problem)
Company industry:
General Engineering Consultancy
Job role:
Information Technology

Education

New Cairo Academy

August 2014

August 2014

Bachelor's degree, Communication and Electronics Engineering

Egypt

Skills

Virtualization
Expert
Virtualization
Expert
Backup
Expert
Backup
Expert
Windows Server Administration
Expert
Windows Server Administration
Expert
Office 365
Expert
Office 365
Expert
SharePoint
Expert
SharePoint
Expert
Network
Intermediate
Network
Intermediate
itil
Intermediate
itil
Intermediate
Window Server
Intermediate
Window Server
Intermediate
sccm 2012
Intermediate
sccm 2012
Intermediate
veeam backup
Intermediate
veeam backup
Intermediate
vcenter
Intermediate
vcenter
Intermediate
office 365
Intermediate
office 365
Intermediate
sharepoint 2016
Intermediate
sharepoint 2016
Intermediate
Virtualization
Expert
Virtualization
Expert
Backup
Expert
Backup
Expert
Windows Server Administration
Expert
Windows Server Administration
Expert
Office 365
Expert
Office 365
Expert
SharePoint
Expert
SharePoint
Expert

Social profiles

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
CCNA
Nov 2016 - Nov 2020
Training
veeam backup
self study
Oct 2018
itil foundation
ITIda
Oct 2018
vcenter
self study
Sep 2018
sccm 2012
self study
Sep 2018
Enabling and Managing Office 365
GlobalKnowledge
Aug 2018
Planning and administering Sharepoint 2016.rar at GlobalKnowledge
GlobalKnowledge
Aug 2018
Mcsa Windows Server 2012
ITGate
Mar 2015

Hobbies and interests

Football