Mohamed Munavvarudin

Change Management lead:
Reviewing risk & impact analysis for All Changes, authorizing acceptable changes, Review the changes in Internal
Technical board, Present the change in global CAB. Tracking the change progress & completion. Weekly & monthly
discussion on Improvements & KPIs.

IT Release Manager:
Held Responsible for Release Lifecycle of the applications owned. Monitoring, Managing the Monthly &
Quarterly releases. Which covers Scope documentation, Implementation planning, Risk assessment, Conflict
Management, monitoring of the development testing life cycle, Creating Release request, Presenting the
releases & related changes in CAB, managing communication to the stakeholders, Managing Adhoc releases,
documenting lessons learnt from the dev & production deployment.

Cognizant Technology Solutions / Technical Lead
April 2016 - May 2022
Change Management Lead:
Managing the incoming change request, Change Request Assessment, Risk assessment, Conflict Management,
Technical & process review of the change quality with agreed process guidelines, review change request in
CAB, Handle Emergency change requests & ECABS under request, Assess & qualify the emergency change
requests, identify unauthorized changes, Present change management in daily operations to present the risk
involved due to the changes.
Lead Event Manager:
Command Center Management, Application performance monitoring & Incident Management, First Level
support for all Events, Changes, Batches & Incidents in Network, Support the Application teams in critical
changes by Managing the traffic in datacenters & driving the change, Support the Incident Management teams as
secondary in Critical Incidents bridge calls, Communicate all changes, updates in the network to all support teams.

Nokia Networks/ Change Coordinator
September 2010 - March 2016
Roles & Responsibilities Held: Service Assurance Coordinator, CM Coordinator, Post Change Review Analyst &
Lead.
Reviewing risk & impact analysis for All Changes, Authorizing acceptable changes, either alone or after a CAB
(Change Advisory Board) or ECAB has taken place, Identifying & Reviewing Post Change Reports for Failed
Changes, Schedule & chair Post Change Review Meeting, Liaise with SME for RCA of a Failed Change & Analyze
Cause of failure, Maintaining & monitoring weekly/ Monthly KPI for CM, Producing regular management reports
daily and weekly, Providing process improvement assistance, Chairing weekly governance meeting, For Continual
Service Improvement identifying & managing improvements to process, service and the customer experience.