IT Client Support
Gulf Business Machines (GBM)
Total des années d'expérience :18 years, 11 Mois
Provided technical support for 1500+ clients and end-users. Maintained and supported business applications, workstations, laptops, printers and peripherals; responded to end-user service requests; and resolved trouble tickets. Managed user accounts and PCs with Active Directory and SCCM.
Provided IT support to end-users in the HQ and other branches.
Consistently documented, logged and monitored ticket status to ensure fast, quality resolution of every issue.
Trained end-users and new employees.
Maintained and supported business applications, systems, workstations, printers and peripherals; responded to user service requests; and resolved trouble tickets. Ensured system security for desktops.
Provided IT helpdesk support via telephone and email communications to bank end-users.
Closed about 95% of trouble tickets on the first call without escalation.
Consistently documented, logged and monitored ticket status to ensure fast, quality resolution of every issue.
Provided technical support for 900+ clients and end-users. Ensured quick resolution of user concerns and escalated more complicated issues to helpdesk managers.
Used technical, analytical and communication skills to accurately identify user needs and provide effective solutions.
Achieved highest “QC score” for delivering outstanding technical support and customer service.
Upgraded aging systems and persuasively campaigned for new hardware.
Trained clients on using EPOS software.
Provided technical support for 300+ teachers and students.
Used technical, analytical and communication skills to accurately identify user needs and provide effective solutions.
Installed drivers and maintained systems; reimaged faulty machines.
Managed user accounts with Active Directory.
Attended to all requests from system and network administrator.
Refurbished PCs, Mac systems and servers from banks and companies such as Google.
Troubleshot, repaired and refurbished computer systems and servers.
Disassembled and removed subassemblies as required for established parts harvesting and recycling procedures.
Wiped data on hard drives from external companies and banks.
Managed and supervised a line with 8 to 10 people.
Documented key metrics such as production amounts, scrap losses, and machine downtime.
Trained new and existing employees on the optimal usage of each machine as necessary.
Planned and prepared employees’ rotation schedule.
Received a two year degree - Associates Degree