IT System Support
Ace Life Insurance
Total years of experience :13 years, 10 Months
Implement & Administration of servers AD, File Server, Backup server, print
Server, Windows Deployment Server in head Office
· Managing 17 Branch in all over Egypt And Responsible for providing of support
in solving all technical problems for all of the company’s Branches users and
managers (Desktop, Printer, Photocopier, network, fax, CCTV, finger print
system, Phones system, )
· Complete management of the company’s servers, domain controllers and Active
Directory customizations including Group Policies, user profile, creation, editing
and deletion of user etc… according to business needs and managers
recommendations
· Maintain and monitor network software and servers access on daily basis to
ensure that all users can access all allowed applications and data in all locations.
· Ensuring that all IT equipment complies with industry standards
· Responsible for the supply and Renewing maintenance contract for all needs
(Internet provider lased line & ADSL, Photocopier, CCTV, )
· prepare activity reports
· Maintaining the IT inventory
· Responsible for All IT Hardware & software Purchasing
· Implementing and administrator for CCTV Camera in All Ace Branches
· Implementing and administrator for Finger Print system in All Ace Branches
· Work in IT budget and handle IT procurement Cycle
• Administration of servers included user account creation; managing login/profiles, monitor systems activity/security.
• Administration of Windows 2003 - 2008 server, AD users and groups
• Disaster recovery management, backup scheduling & contingency planning,
• Create and Manage network and user access to public folders
• Support and Maintain Infrastructure activities
• Implementing and Managing Microsoft Windows Server 2003
• respond to request for technical assistance in person via phone electronically
• diagnose and resolve technical hardware and software issues
• research questions using available information resources
• advise user on help desk procedures
• redirect problems to appropriate resource
• identify and escalate situation requiring urgent attention
• track and route problem and requests and document resolutions
• prepare activity reports
• stay current with system information changes and update
• Maintaining Windows Event Logs,
• Managing ISA server 2006