customer service call center
Digital Works
Total years of experience :5 years, 8 Months
o Receives calls from US English-speaking customers to handle their issues and help them get a better service.
o Handled clients` issues and solved their potential problems.
o Gave guidelines about company`s products and services to clients.
o Marketed for company`s offered packages and worked with a target.
o Got payments from clients for the services and products provided.
o Formalized smart templates in Excel to put the data in to be ready for analysis.
o Entered raw data into the aforementioned templates in excel sheets.
o Analyzed the data to find out the effect of temperature degrees and rain amounts on the production volume of some agricultural products.
* It was a task-oriented Job.
• Public Relations Committee Member in "American Congress Simulation". • Participated in "Stock Market Simulation". • Leaded College's Scouts Team. • Participated in "Egyptian Diplomatic Project".