Business Finance Partner, RMS CEMA
Medtronic
Total years of experience :18 years, 4 Months
Closely partnership with regional business director, his/her direct reports “budget holders” and the group consolidation team to provide accurate, timely and comprehensive annual budgets as well as forecasts.
Key point of contact to support the budget holders with commercial business, capital and investment proposals.
Presenting of financial performance, full year forecasts and budget variances including understanding financial opportunities and risk.
Built strong relations and provided financial support to commercial decision making.
Challenging business managers to ensure that all concepts have been properly considered before presenting.
Challenging current ways of working, driving efficiencies and cost savings wherever possible
Review of monthly commitments and preparations of monthly accruals and prepayments reconciliations including timely follow up on any queries.
Assist with quarters, year-end closing & audit.
Provide timely, accurate analysis and succinct commentary of financial and commercial performance and monitor progress against plans.
Ensure that all monthly, quarterly and annual BU / corporate reporting and review requirements are fulfilled.
Execution of business specific business planning and forecasting processes, preparation of the Strategic Plan and AOP for the relevant business.
Provide strong commercial/financial decision support to Business & Finance Leaders.
Support in delivering special projects / ad-hoc financial reporting as needed.
Communicate financial and performance information within the business/company and enhance finance awareness of business managers.
Perform advanced, robust financial and feasibility analysis, incorporating finance, commercial, regulatory and market dynamics into the modeling.
Partnering with other functions and take lead in driving functional initiatives to impact business results.
Perform scenario planning and demonstrate impacts of strategies / decisions on the business to facilitate prioritization and decision making.
•Managing all finance related issues. •Managing all logistics & operational tasks. •Managing the Saudi back office team •Develop, improve, maintain and make use of appropriate systems and procedures to assist in the achievement of divisional and organizational objectives. •Managing the enhancement of processes leading to operational Excellency •Work with other departments and divisions to identify areas for collaboration and workload sharing to get best value for the organization. •Responsible for Sales & Expenses Forecast in Saudi. •Managing all administrative functions with minimal direction balancing competing priorities and stakeholder needs.
• Ensure that the branch assigned targets, volume, attrition, x-sell as well as branch profitability are meet.
• Ensure all financial acquisition service quality and penetration targets of the branch.
• Analyze a deep understand of the customer base including building relationship with high net worth VIP customers.
• Capitalize on the new business opportunities within the trade bounders and ensure portfolio management of the branch to maximize profitability.
• Adopt retention, expansion and attrition and cost management tactics in order to increase market share.
• Develop business plan and ensure that there is increased earnings, and utilization of all bank products through the development of appropriate value chains
• Ensure that customer relations are maintained and further enhanced to facilitate growth in the number of customers and reduce complaints.
• Provide feedback on market dynamics and recommend product repositioning.
• Manages the branch responsibility in the absence of branch manager
•An ultimate responsibility on the Cash area, the service representatives and the Back Office.
•Responsible of the branch daily operation process.
•Solve customer's non-routine problems immediately.
•Reviewing and checking all Branch Daily operations.
•Set priorities to subordinates, distribute workload, set time frame for implementation and follow up on performance.
•Responsible for authorizing all Over Limit Transactions.
•Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers
•Promote and maintaining good customer relations by consistently providing excellent customer service with a friendly demeanor, can-do attitude, and willingness to help at all times.
•Prepare the necessary data needed for measuring business performance and plan for enhancement.
•Maintain the service quality offered to the customer by applying the SQS.
•Handle customer issues escalated by Customer Service Representatives (CSR’s).
•Periodically monitor interactions of CSR’s with customers to ensure quality control. Give direction and make recommendations as necessary.
•Complete annual performance evaluations and work with employees to determine employee goals.
•Maintain documentation regarding employee performance and meet with employees periodically to discuss progress toward work goals.
• Maintain log of safekeeping & loan and trust collateral receipts.
•Conduct monthly audits of safekeeping logs.
•Train new CSR.
• Assess training needs on an ongoing basis and conduct department meetings and training as necessary.
» Handle transactions and answer customer queries
» Decipher customer needs and offer the best solution based on proper bank policies
» Effectively communicate ideas, suggestions and answers
»Solve customers all types of problem or query they present
» Complete complex money-related transactions
» Offer upgrades and new banking services or products
Responsible for Marketing the Company services and products abroad, direct contact with clients and also Managing the Exhibitions preparations and logistics.
Graduation Project: Topic on: The Factors Affecting Consumer Brand Preference Application on: British Airways Grade: B+
