Mohamed Nawshad, Desktop Support Engineer

Mohamed Nawshad

Desktop Support Engineer

Zoom

Location
Qatar - Doha
Education
Higher diploma, Business And Information Technologies
Experience
8 years, 4 Months

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Work Experience

Total years of experience :8 years, 4 Months

Desktop Support Engineer at Zoom
  • Qatar - Doha
  • February 2023 to March 2023

5th United Nations Conference.

IT Technical Support Engineer at Fifa
  • Qatar - Doha
  • October 2022 to December 2022

working under Fifa world cup 2022 qatar project.

IT Executive at Lucky Industries Pvt Ltd
  • Sri Lanka - Colombo 4
  • February 2019 to August 2022
IT Officer at VCS Computer center
  • Sri Lanka - Kegalle
  • August 2017 to January 2019

➢ Perform Diagnostic tests and troubleshooting to identify client’s issues.
➢ Operate and Work with equipment such as smartphones, External Storage devices,
Computer Diagnostic tools, Printers, Scanners etc…
➢ Carry out assessments to determine the needs for changes in hardware/ Software
configuration.
➢ Explain and provide IT Solutions to customers in non-technical and comprehensible terms.
➢ Perform Schedule maintenance on computer system to ensure efficient Operations.

IT Technician at VCS Computer Center
  • Sri Lanka - Kegalle
  • August 2013 to May 2016

*. Develop and implement technical procedures effective in quickly addressing customer’s
problems to minimize downtime.
*. Repair or Replace Fault components of a Computer/ Network System.
*. Respond to inquiries about Hardware and Software Issues.
*. Testing and evaluating new technologies.
*. Conducting electrical safety checks on Equipment.

Education

Higher diploma, Business And Information Technologies
  • at Sri Lanka Institute Of Information Technology
  • July 2017

I have completed Cisco Certified network Associate (CCNA) in Sri Lanka at SLIIT. And also, Completed 1 Year full time Industrial training Workshop as a Network Administrator at SK International Holdings Pvt. Ltd.

Specialties & Skills

Leadership
Management
Team Player
Analytic Thinking
Decision Making Skills
Customer Relationship
Team work
Leadership
windows 7
computer hardware troubleshooting
operation
microsoft powerpoint
operating systems
hardware
manual testing
windows server 2008
windows server 2003
marketing
supervising
system administration
outlook
pc networking
windows server
remote support

Languages

English
Intermediate
Tamil
Native Speaker

Memberships

Young Men's Muslim Association (YMMA Sri Lanka)
  • Branch Presidence
  • January 2020

Training and Certifications

Network Administrator industrial Trainer (Certificate)
Date Attended:
June 2016
Internet and Computing Core Certificate (IC3) (Certificate)
Date Attended:
December 2011

Hobbies

  • Playing Volley ball
    I am a Key Player in our Village Volley ball Team. We won lot of matches in District level and also Zonal Level.