Passenger Service Agent
Ras al khaimah International Airport
Total years of experience :7 years, 0 Months
Responsible for overseeing a variety of airline passenger service including but not limited to overseeing customer service agents, ensuring a timely departure of the aircraft, responding to passenger concerns, baggage handling, and wheelchair.
In charge of Gate activities such as set-up (including airline-specific presentations), permanent communication with RAMP, close-out of flight, boarding process and accuracy of final passenger figures, initiate the search for missing passenger, and communicate baggage details for missing passengers.
Responsible for issuing boarding passes through DCS (NAVITAIRE/GONOW, SITA, AMADEUS and ALTEA).
Produce all required, work-related documentation i.e. MAY fly, Preparation of Crew General Declaration, and Handling Charges for scheduled & Charter flights.
Working Knowledge of air communication system such as : RMS, BRS, DIMIS, FIDS, UFIS, GUI and DCS.
Maintained up-to-date knowledge of airline policies regarding payments, returns and exchanges.
Direct and control various equipments to efficiently complete the tasks as directed and within established standards.
Coordinated with internal resources to ensure passenger information was processed and flights were dispatched timely.
Responsible for clearing outbound and inbound flight documents (general declarations) and in charge of interline bag room duties as well as train other agents to perform the task.
Responsible for inspections and maintaining records of all aeronautical areas including pavement, markings, lighting, safety
Areas, Marshalling, Construction, emergency equipment, and fueling practice.
Oversee other relevant functions (in conjunction with other business units such as Aircraft appearance, Baggage service, Dispatch, and Load control) to ensure a cost-effective and safe turnaround of flights.
Assists in ensuring airfield safety including but not limited to: identifying, preventing, responding to, and/or removing all hazards to aviation including FOD, AOA incursions, unauthorized vehicles and pedestrian entry, and disabled aircraft.
Operated the airport in accordance with FAA rules to ensure the safety of the flying public and meet the growing needs of the surrounding communities.
Tasked with the planning, development, administration, operation, security and maintenance.
Coordinated ticket counter activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flight.
Resolving customer requests, questions, and complaints frequently requiring analysis of situations to determine the best use of resources.
Administered and coordinated the security program and other related security activities to ensure compliance with government regulations and company policies and procedures.
Performed pre flight checks of aircraft before each departure, during normal & bomb threat situation.
Managed and monitored all personnel security issues and investigated security violations and made recommendations for final disposition to senior staff.
Conducted inspections, investigations, inquiries, assistance visits within the airport and provided reports and recommendations for corrective actions.
Provided advance priority information over the phone, during irregular operations, such as flight delays & flight cancellations.
Monitored ground operations and submitted ground safety reports, and the selective dissemination of feedback to operations manager and the team.
-