Mohamed Nishal

Obtained the Government Licences and all Approvals for establishing the Kuwait Entity

Recruited and trained HR, Finance, Account Management & Operations staff in Egypt

Liase with the HR, Tech & Ops Team in KSA and UAE to optimize their operations

Part of the McKinsey Forward Program

- Set up the complete Shipa Delivery operations and company set up in Kuwait
- Handling Administration, HR, Finance, Operations & Business Development Teams
- Responsible for complete P&L and yearly budgeting of the company in Kuwait
- Grew the establishment from 6 employees to 250+ employees in 2 years
- Managed operations of 12, 000+ shipments daily
- Created various strategies and processes for multiple departments and guided them for scalability and profitability
- Part of the management board of Shipa Delivery & Shipa Mall
- Handling Operations for all Origins and Destinations of Shipa Mall

- Was part of the founding members in setting up a new division for domestic deliveries
- Established a business with 60 staff within a short span of 1.5 years
- Well experienced with FarEye - Field Management and 3CX - Call Centre softwares
- Handled Administration, operations, finance and recruitment from start.
- Initiated Digital Marketing platforms and was part of all client meetings.
- Develop and implement sales plans and sales campaigns to take advantage of the market
- Managing and training a smart-working, results-oriented operations and sales team.

- Formed a fully student-run enterprise and modelled it into a university society
- Recruited, trained and mentored new students to handle the business.
- Enabled CULC students to participate in the founding, development and operation of a real commercial enterprise, in a medium-risk, safe environment.

- Maintained good rapport between suppliers and university administration
- Researched on various product ranges to achieve the top sales for the customers and locations
- Increased revenue by 76% by setting up stalls at various university events
- Managed a team of 10-15 students for various departments in the society.

- Managing the restaurant, front staff and chefs to provide a good service to the customers
- Updating the Tills/iPads and creating new Menu as per the requirements of the chef
- Held various promotional events at locations around London
- Created Staff Checklist and Knowledge base for every new employee
- Managing Compliance and keeping track of audit reports from FoodAlert
- Supervised all the systems, iPads and networks on a regular basis
- Trained the staff on upselling products to achieve better sales

- Assist customers in-store and also enhance their online shopping experience
Maintaining an uncluttered environment by replenishing the stock and supporting colleagues

- Develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information
- Asses the clients current and future needs and communicate the same with the development team. Assess the competitors by analysing and summarizing competitors and trends; identify sales opportunities
- Making client visits to give product presentations or demo (if needed)
- Interact with the technical team to understand new product features
- Maintain and expand the company’s database of prospects through lead generation

- Providing 1.5 Level support to clients through Mail, Voice or Chat Support
- Was given the responsibility of updating and maintaining client SLA, PBA and contributed as a Quality Analyst
- Was awarded The Best Performer for GTS Excellence Awards IBM India. Achieved Hall of Fame within 6 Months
- Ability to analyse, identify and implement work-around solutions for everyday issues
- Collect new updates from the Support teams, and was involved in modifying existing process documents whenever required in Help Files
- Preparation of Deck Presentations files for Weekly Service Review Meetings
- Trained the new joiners and also provided them feedback based on their calls and performances