Mohamed Omar Al Bada

-Oversee the proper functioning of the operation
-Manage & direct all aspects of incoming call centre operation
-Implements & reviews call centre policies & procedures
-Develops & monitors quotas for service volume & timeliness
-Monitors random calls to improve quality, minimize errors & track performance
-handles the most complex customer complaints or enquiries
-organize staffing, shift patterns, staff number required to meet demands
-forecasts & analyze data against budget figures on regular basis
-schedules maintenance & housekeeping
-Staff training Customer service, Phone etiquette operating system, team work
-Employees orientation fire hazards, codes protocols

-Oversee front desk, receptionists, housekeepers& call center
-clinic maintenance, ensures patient satisfaction,
-applies Standard Of performance in every small detail,
-ensures the department functions smoothly & easy,
-entertains the patients with a pleasant smile,
-handles complaints & angry patients, answers questions,
-interprets doctors recommendations to the patients,
-applies for insurance approval, keeps the patient up to date with his status
-attends to phone calls,
-schedules patients,
-Arabic lessons for non speaking Arabic,
-Fire hazard orientation
-trains new staff on the operating system,
-monthly staff Rota,
-Staff training Customer service, operating system, fire hazards, team work

-Oversee front desk, receptionists, nurses, housekeepers,
-clinic maintenance, ensures patient satisfaction,
-applies Standard Of performance in every small detail,
-ensures the department functions smoothly & easy,
-entertains the patients with a pleasant smile,
-handles complaints & angry patients, answers questions,
-interprets doctors recommendations to the patients,
-applies for insurance approval, keeps the patient up to date with his status
-attends to phone calls,
-schedules patients,
-Arabic lessons for non speaking Arabic,
-Fire hazard orientation
-trains new staff on the operating system,
-monthly staff Rota,
-Staff training Customer service, operating system, fire hazards, team work, Codes protocols

 Oversee all Recreation unites in order to provide clean and safe opportunities for sport and recreation and promote a healthy lifestyle for all community residents.
 Oversee staff & maintains attendance log, monthly Rota Select, train, motivate and evaluate Division personnel
 Plan, direct, coordinate, and review the work plan for the Recreation Division.
 Budget for Department expenses, revenue, activities.
 Delegate duties between staff.
 Liaison action between Department & teamwork
 Ensure all welfare and safety requirements for the team are met.
 Respond to and resolve difficult and sensitive citizen inquiries and complaints.
 Attend the executives morning briefing
 Staff training Customer service, operating system, fire hazards & team work.

 Oversee all Recreation unites in order to provide clean and safe opportunities for sport and recreation and promote a healthy lifestyle for all community residents.
 Oversee staff & maintains attendance log, monthly Rota Select, train, motivate and evaluate Division personnel
 Plan, direct, coordinate, and review the work plan for the Recreation Division.

 Oversee all Recreation unites in order to provide clean and safe opportunities for sport and recreation and promote a healthy lifestyle for all community residents.
 Oversee staff & maintains attendance log, monthly Rota Select, train, motivate and evaluate Division personnel
 Plan, direct, coordinate, and review the work plan for the Recreation Division.
 Budget for Department expenses, revenue, activities.