Switchboard T.L
University Hospital Sharjah
Total years of experience :23 years, 11 Months
-Oversee the proper functioning of the operation
-Manage & direct all aspects of incoming call centre operation
-Implements & reviews call centre policies & procedures
-Develops & monitors quotas for service volume & timeliness
-Monitors random calls to improve quality, minimize errors & track performance
-handles the most complex customer complaints or enquiries
-organize staffing, shift patterns, staff number required to meet demands
-forecasts & analyze data against budget figures on regular basis
-schedules maintenance & housekeeping
-Staff training Customer service, Phone etiquette operating system, team work
-Employees orientation fire hazards, codes protocols
-Oversee front desk, receptionists, housekeepers& call center
-clinic maintenance, ensures patient satisfaction,
-applies Standard Of performance in every small detail,
-ensures the department functions smoothly & easy,
-entertains the patients with a pleasant smile,
-handles complaints & angry patients, answers questions,
-interprets doctors recommendations to the patients,
-applies for insurance approval, keeps the patient up to date with his status
-attends to phone calls,
-schedules patients,
-Arabic lessons for non speaking Arabic,
-Fire hazard orientation
-trains new staff on the operating system,
-monthly staff Rota,
-Staff training Customer service, operating system, fire hazards, team work
-Oversee front desk, receptionists, nurses, housekeepers,
-clinic maintenance, ensures patient satisfaction,
-applies Standard Of performance in every small detail,
-ensures the department functions smoothly & easy,
-entertains the patients with a pleasant smile,
-handles complaints & angry patients, answers questions,
-interprets doctors recommendations to the patients,
-applies for insurance approval, keeps the patient up to date with his status
-attends to phone calls,
-schedules patients,
-Arabic lessons for non speaking Arabic,
-Fire hazard orientation
-trains new staff on the operating system,
-monthly staff Rota,
-Staff training Customer service, operating system, fire hazards, team work, Codes protocols
Oversee all Recreation unites in order to provide clean and safe opportunities for sport and recreation and promote a healthy lifestyle for all community residents.
Oversee staff & maintains attendance log, monthly Rota Select, train, motivate and evaluate Division personnel
Plan, direct, coordinate, and review the work plan for the Recreation Division.
Budget for Department expenses, revenue, activities.
Delegate duties between staff.
Liaison action between Department & teamwork
Ensure all welfare and safety requirements for the team are met.
Respond to and resolve difficult and sensitive citizen inquiries and complaints.
Attend the executives morning briefing
Staff training Customer service, operating system, fire hazards & team work.
Oversee all Recreation unites in order to provide clean and safe opportunities for sport and recreation and promote a healthy lifestyle for all community residents.
Oversee staff & maintains attendance log, monthly Rota Select, train, motivate and evaluate Division personnel
Plan, direct, coordinate, and review the work plan for the Recreation Division.
Oversee all Recreation unites in order to provide clean and safe opportunities for sport and recreation and promote a healthy lifestyle for all community residents.
Oversee staff & maintains attendance log, monthly Rota Select, train, motivate and evaluate Division personnel
Plan, direct, coordinate, and review the work plan for the Recreation Division.
Budget for Department expenses, revenue, activities.
(Political regimes, international law, commercial law, economy, finance) Note: study is still in progress.
(Marketing, accounting, finance, economics, management, international business)
(Leadership, marketing, planning, team building, languages, cost control)
(Body building training, physical therapy & leadership institute)
