Mohamed Osama Shamseldin

• Delegated, operated, maintained, and repaired all aspects of the hotels systems (HVAC, plumbing, electrical, fire
safety, energy management, etc.) to ensure optimal functionality and efficiency.
• Ensured compliance with industry standards, safety regulations, and hotel operational guidelines.
• Implemented and managed maintenance programs (e.g., Transcendent, GXP) to optimize equipment performance
and minimize downtime.
• Conducted routine inspections, preventive maintenance, and timely repairs to extend equipment lifespan and
reduce operational costs.
• Monitored and improved energy efficiency, contributing to cost savings and sustainability goals.
• Coordinated with team members and external vendors to ensure seamless operations and guest satisfaction.

• Conducted daily inspections and maintenance of hotel equipment, including HVAC, plumbing, electrical
systems, and machinery, ensuring proper functionality and operational efficiency.
• Performed routine maintenance and repairs, addressing issues promptly to minimize downtime and
disruptions to hotel operations.
• Monitored and optimized energy management systems to enhance energy efficiency and reduce operational
costs.
• Maintained the appearance and functionality of guest rooms, public areas, and hotel facilities to uphold high
standards of guest satisfaction.
• Responded to guest requests and concerns professionally, resolving maintenance issues promptly to ensure a
positive guest experience.
• Collaborated with the Chief Engineer to develop and execute preventive maintenance programs, equipment
upgrades, and renovation projects.
• Maintained detailed and accurate records of maintenance activities, equipment servicing, and repair
histories.

• I have been working as a Help Desk Technician, where I provide essential technical support and assistance to
internal and external clients. My responsibilities include being the first point of contact for technical inquiries,
troubleshooting and problem resolution, exceptional customer support, ticket management, documentation,
user training, collaboration with IT teams, hardware and software maintenance, security awareness, and
continuous learning.