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Mohamed Osama Shamseldin, SHIFT ENGINEER

Mohamed Osama Shamseldin

SHIFT ENGINEER·MARRIOTT MENA HOUSE HOTEL

Saudi Arabia

Bachelor's degree, مهندس كهرباء اتصالات

Work experience

Total years of experience: 5 years, 1 months

SHIFT ENGINEER

January 2022 - January 2024

MARRIOTT MENA HOUSE HOTEL

Cairo, Egypt

January 2022 - January 2024

• Delegated, operated, maintained, and repaired all aspects of the hotels systems (HVAC, plumbing, electrical, fire
safety, energy management, etc.) to ensure optimal functionality and efficiency.
• Ensured compliance with industry standards, safety regulations, and hotel operational guidelines.
• Implemented and managed maintenance programs (e.g., Transcendent, GXP) to optimize equipment performance
and minimize downtime.
• Conducted routine inspections, preventive maintenance, and timely repairs to extend equipment lifespan and
reduce operational costs.
• Monitored and improved energy efficiency, contributing to cost savings and sustainability goals.
• Coordinated with team members and external vendors to ensure seamless operations and guest satisfaction.

Company industry:
Hospitality & Accomodation

SHIFT ENGINEER

January 2021 - January 2022

SERENITY HOTELS & RESORTS

Hurghada, Egypt

January 2021 - January 2022

• Conducted daily inspections and maintenance of hotel equipment, including HVAC, plumbing, electrical
systems, and machinery, ensuring proper functionality and operational efficiency.
• Performed routine maintenance and repairs, addressing issues promptly to minimize downtime and
disruptions to hotel operations.
• Monitored and optimized energy management systems to enhance energy efficiency and reduce operational
costs.
• Maintained the appearance and functionality of guest rooms, public areas, and hotel facilities to uphold high
standards of guest satisfaction.
• Responded to guest requests and concerns professionally, resolving maintenance issues promptly to ensure a
positive guest experience.
• Collaborated with the Chief Engineer to develop and execute preventive maintenance programs, equipment
upgrades, and renovation projects.
• Maintained detailed and accurate records of maintenance activities, equipment servicing, and repair
histories.

Company industry:
Hospitality & Accomodation

HELP DESK ENGINEER

November 2018 - October 2020

EGYPTIAN ARMED FORCED

Cairo, Egypt

November 2018 - October 2020

• I have been working as a Help Desk Technician, where I provide essential technical support and assistance to
internal and external clients. My responsibilities include being the first point of contact for technical inquiries,
troubleshooting and problem resolution, exceptional customer support, ticket management, documentation,
user training, collaboration with IT teams, hardware and software maintenance, security awareness, and
continuous learning.

Company industry:
Military & Defense

Education

جامعه الدلتا للعلوم والتكنولوجيا

July 2018

July 2018

Bachelor's degree, مهندس كهرباء اتصالات

Egypt

GPA (rating): Excellent

GPA (rating): Excellent

Faculty of Engineering Delta University for Science and Technology.

January 2018

January 2018

Bachelor's degree, Communication

Egypt

Skills

Facilities Engineering
Expert
Facilities Engineering
Expert
Maintenance manager
Expert
Maintenance manager
Expert
IT Administration
Expert
IT Administration
Expert
Network Maintenance
Expert
Network Maintenance
Expert
DevOps
Beginner
DevOps
Beginner
CCNA
Beginner
CCNA
Beginner
ENTHUSIASM
Intermediate
ENTHUSIASM
Intermediate
CONTINUOUS IMPROVEMENT PROCESS
Intermediate
CONTINUOUS IMPROVEMENT PROCESS
Intermediate
INNOVATION
Intermediate
INNOVATION
Intermediate
MAINTENANCE ENGINEERING
Intermediate
MAINTENANCE ENGINEERING
Intermediate
PREVENTIVE MAINTENANCE
Intermediate
PREVENTIVE MAINTENANCE
Intermediate
REPAIRING MANUAL MECHANICAL
Intermediate
REPAIRING MANUAL MECHANICAL
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
TELECOMMUNICATIONS ENGINEERING
Intermediate
TELECOMMUNICATIONS ENGINEERING
Intermediate
GAS TO LIQUIDS
Intermediate
GAS TO LIQUIDS
Intermediate
PROGRAMMABLE LOGIC CONTROLLERS
Intermediate
PROGRAMMABLE LOGIC CONTROLLERS
Intermediate
MCSA
Intermediate
MCSA
Intermediate

Languages

English
Expert
Arabic
Beginner

Training and Certifications

Certifications
Microsoft Certified Solutions Associate (MCSA)