Mohamed Saleh

Evaluated and scored suppliers across Pakistan, India, and Vietnam using a structured performance model tracking unit cost, on-time delivery rate, and quality rejection rate, directly informing sourcing decisions and contract renewals.
Built a production timeline forecast model from 18 months of historical order data, giving the commercial team a reliable basis for setting contract delivery terms and avoiding penalty clause exposure.
Designed a weekly contract risk tracker flagging active orders at risk of missing agreed deadlines, enabling management to act early and renegotiate timelines before financial penalties were triggered.

Developed export profitability models covering unit cost, freight, insurance, and customs duties per destination market, identifying product-market combinations generating negative or near-zero margins.
Analysed supply allocation across 7 Soudal manufacturing facilities to recommend the lowest total landed cost route per market, reducing cross-border freight spend on unprofitable shipment configurations.
Produced monthly commercial performance reports ranking export markets by gross profit contribution, directly used by management to restructure minimum order quantity thresholds and pricing policies.
Calculated breakeven order quantities per product category and destination, providing the sales team with clear minimum thresholds below which orders should not be accepted without price adjustment.

Designed subscriber segmentation queries targeting customers by usage patterns, package type, and ARPU, improving campaign conversion rates from 4% to 9%.
Cleaned and validated subscriber data exports prior to campaign upload, removing duplicates, invalid records, and null values to ensure accurate targeting.
Produced pre-campaign ROI estimates and post-campaign performance reports comparing projected versus actual conversion, used to refine future campaign planning.

Monitored and evaluated customer interactions across multiple channels to ensure compliance with service quality standards.

Conducted quality audits and identified gaps to improve customer satisfaction and service performance.

Analyzed customer feedback and complaints to identify trends and recommend corrective actions.

Prepared regular reports on quality metrics, KPIs, and service performance.

Provided coaching and feedback to customer service teams to enhance communication and problem-solving skills.

Ensured adherence to SLAs, internal procedures, and government service excellence standards.