Business Analysis And Performance Monitoring Manager
Ghabbour Auto
Total years of experience :11 years, 8 Months
• Full responsibility for implementation, maintains, monitoring of Balanced Scorecard System.
• Preparation of KPIs (Key Performance Indicator) reports.
• Elicits data and reporting requirements from business leadership, and other staff, using interviews, document analysis,
requirements workshops, data analysis, task, and workflow analysis.
• Developed project plans including understanding resources and requirements, project scope, data mapping and defining
the business process.
• Tracking business trends and performance through using (Microsoft Analysis Services), (Business Intelligence Dashboard
Designer).
• Design and Implement scorecards using (BI Dashboard Designer) for All employee in (Sales and After Sales Service)
sectors.
• Create Project Documentation as required as per the project framework.
• Supporting decision making and C-Level management with required data and analysis that need it.
• Performs data analysis through Balanced Scorecard System supporting managers and subordinates with monitoring their
KPIs on (Monthly & Yearly) basis.
• Presenting data and analysis to key stakeholder groups as requested, including creating materials for and giving
presentations as needed.
• Enhance operational performance and decision-making through the advanced analysis of operational data and KPIs
reports.
• Understand the management systems and be able to recommend changes in order to continuously improve the systems
for the benefit of the operational employees and analytics.
• Support the end user with training documentation as need it.
• Be able to communicate technical solutions to non-technical people.
•Full responsibility for implementation, maintains, monitoring of Balanced Scorecard System.
•Preparation of KPIs (Key Performance Indicator) reports.
•Elicits data and reporting requirements from business leadership, and other staff, using interviews, document analysis, requirements workshops, data analysis, task, and workflow analysis.
•Tracking business trends and performance through using (Microsoft Analysis Services), (Business Intelligence Dashboard Designer).
•Design and Implement scorecards using (BI Dashboard Designer) for All employee in (Sales and After Sales Service) sectors.
•Performs data analysis through Balanced Scorecard System supporting managers and subordinates with monitoring their KPIs on (Monthly & Yearly) basis.
•Presenting data and analysis to key stakeholder groups as requested, including creating materials for and giving presentations as needed.
•Supporting decision making and C-Level management with required data and analysis that need it.
•Enhance operational performance and decision-making through the analysis of operational data and KPIs reports.
•Understand the management systems and be able recommend changes in order to continuously improve the systems for the benefit of the operational employees and analytics.
•Be able to communicate technical solutions to non-technical people.
●Finding ways to leverage new markets to bring more revenue to the company.
●Perform market analyses to determine new products that should be developed.
●Project potential profits from new markets and new products.
●Train newly hired members of the business development team.
●Present ideas for new products, services and markets to management.
●Network with others in the industry.
●Keep up with what the competitors are doing in the marketplace.
●Stays abreast of trends in the industry.
●Attend industry functions, seminars and conferences to learn about market trends and changes in the industry.
●Participate In trade shows to market products and services.
●Strive to grow company profits by attracting new customers.
●Write proposals, Design presentations.
●Pitches presentations to top management.
●Write contracts and reviews existing contracts to determine if changes are needed.
●Collaborate with the marketing department on the design of promotional materials and displays.
●Generate new leads for the purpose of increasing sales.
●Research businesses and potential clients to determine their needs.
●Supervise sales follow-up work
●Deal directly with customer either by telephone, electronically or face to face.
●Handle and resolve customer complaints.
●Obtain and evaluate all relevant information to handle product and service inquiries.
●Perform customer verifications.
●Organize workflow to meet customer timeframes.
●Direct requests and unresolved issues to the designated resource.
●Record details of inquiries, comments and complaints on the system.
●Communicate and coordinate with internal departments.
●Follow up on customer interactions.
●Provide feedback on the efficiency of the customer service process.
• Coordinating with ops. To assure that all documents are kept in right place.
• Preparation of all documents and communicating with subcontractors for work done.
• Receiving monthly report from subcontractors for work done, and revise acceptance status, sign GRN and report it to finance.
• Check on ERP monthly work done.
• Download received PO’s on ERP.
• Link sites done with sites on PO’s.
• Troubleshooting with operation in case of mismatching.
• Follow-up the acceptance internally linked with sites PO’s.
Build acceptance and report it to senior DC.
• Leading day to day payroll administration, including biweekly payroll processing, collecting timesheets, and acting as initial degree of contact for inquiries and issues related to payroll.
• Organizing, managing, coordinating, and directing the operations and functions of personnel.
• Coordinating and participating as a selection panel member in recruitment process, including selection, appointment process, preparing reports.
• Conducting investigations and research into reclassification, classification and criteria advancement submissions and preparing appraisal reports of employees.
• Identifying, reviewing, and advising on tasks related to recruitment process and employment strategies to meet human resources requirements.
• Interpreting, assisting and advising employees and managers regarding cooperative agreement applications, leave management and benefit administration, and HR procedures and policies within the specified guidelines.
• Supporting in completion of job application materials and documents, and preparation of employment interviews and tests.
Summer training in Customer Service Department
Summer training in Customer Service Department