Senior account excutive
Europcar Egypt
Total years of experience :18 years, 4 Months
Interacting directly with customers to provide information in response to inquiries, concerns and questions about their product offers.
-Following-up on customer inquiries and complaints that have not been resolved from account manager
-Assisting account managers to provide excellent service for customers
- Establishes and maintains positive and effective relationships with other departments to help account managers to handle their daily duties
- Ability to take accurate decisions for all solution that required from account manager.
- Handle all department requests stationery, office equipment request as weekly, monthly& yearly basis.
- investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by account manager.
- analyzing statistics or other data to determine the level of customer service your organization is providing.
- Meeting with other managers to discuss possible improvements to customer service;
- being involved in staff recruitment and appraisals;
- Training staff to deliver a high standard of customer service;
- leading or supervising a team of account managers staff;
- providing help and advice to all account managers to high level of service.
- evaluate and performance manage staff.
- direct the daily operations of the account manager’s team.
- Send all reports that required from corporate supervisor
Current Job: Working as Digital marketing specialist at
SHR Joygame Egypt
- Contact to customers and satisfy their needs
- Guide users to some events
- Responsible for all Social Networks and following them up
- Talking to users and discuss their suggestions
- Observing all our pages
- Solving users’ problems.
- Content creation
- Events and event planning
- Customer relations
Experiences and other
-Create creative and compelling content for all Social Media accounts.
-Maintain and execute the day to day operations of fan pages on social networks like Facebook, Twitter, Instagram, Pinterest and Blogger.
-Monitoring and tracking of social media accounts.
-Work with internal departments to research and develop solutions to the key issues.
-Communicating to our fans on social media and responding to any customer issue that we receive through our channels.
-Guide users through our events.
-Responsible for all Social Networks and following up with it.
-Talking to users and discuss their suggestions.
-Observing all our pages.
-Handling the problems that might arise from the users.
- Acting as a link between the hotel guests and other internal departments.
- Helping guests in solving their problems or inquiries related to their rooms or the hotel facilities
- Analyzing other departments’ job quality and promptness in carrying out the given orders and assigned tasks for them.
- Concierge Agent, Conrad Cairo Hotel, Cairo, Egypt,
Duties ….. (Handling Air Lines Ticketing -AirPort Meet & Assists - Tours & Night Life Events & All Guest Requests Direct or By Mail),
- Telephone Operator (PBX) & (GSC) Guest Service Center SV, (Front Office Dep.), Conrad Cairo Hotel, Cairo, Egypt, October 2001- 2008.
- Duties ….. (Handling Switch Board - Shift Leader - Solving Problem
Handling Hot Line (Guest Service Center) - Guest Message & Wake up - Train New Hire - Handling HR Paper Work & All Guest Requests
Education Information University Degree: B.A. commerce& business administration Major: Foreign trade (good) Graduation year: 2003 High School name: Maadi secondary school Spoken Languages: Arabic Degree: Excellent English Degree: Excellent